Experienced with leading IT teams to ensure seamless project execution and optimal performance. Utilizes strong organizational and problem-solving skills to address technical challenges and improve processes. Track record of building cohesive teams and maintaining high productivity standards through effective communication and leadership.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Work History
IT Team Lead
2 Years 1 Month
Town of Star Valley Ranch WY | 07.2024 - Current
Led IT team in implementing network upgrades and ensuring system reliability.
Managed help desk operations, resolving technical issues to enhance user satisfaction.
Developed and enforced IT policies to improve data security and compliance standards.
Coordinated training programs for staff on new software tools and systems.
Equipment Operator
2 Years 1 Month
Town of Star Valley Ranch, WY | 07.2024 - Current
Operated heavy machinery, ensuring compliance with safety regulations and operational standards.
Conducted routine maintenance on equipment to enhance performance and extend lifespan.
Collaborated with team members to coordinate daily operations and optimize workflow efficiency.
Trained new operators on equipment handling procedures and safety protocols, fostering a culture of safety.
Train Crew
4 Years 7 Months
Amalgamated Sugar | 01.2022 - Current
Locomotive Operator and Railcar Cleaning. Acquired Switchman and Locomotive License, and been trained on a forklift.
Loader Operator
1 Year
Bison Pipe | 01.2021 - 01.2022
Handling pipe including cutting, loading and beginner welding.
Junior Counselor, Program Team, Counselor, General Maintenance
3 Years
Red Cliff Bible Camp | 01.2019 - 01.2022
General Cleaning, Food Service, Counseling, General Upkeep, Leadership Experience
General Labor
Kaster Farms | 01.2021 - 01.2021
General Farm Labor
General Labor/Mechanical Assistant
Air Power Unlimited | 01.2018 - 01.2018
Restoring historical aircrafts, general labor
Education
GED
Wyoming Community College | 06-2026
Skills
Customer support
Business analysis
Network administration
ITIL framework
Teamwork
Customer service
Problem-solving
Attention to detail
Microsoft windows and office
Reliability
Excellent communication
Accomplishments
Certified on various Caterpillar equipment, including loaders, skid steers, mini excavators, and motor graders.
Timeline
IT Team Lead
Town of Star Valley Ranch WY
07.2024 - CurrentRead More
Equipment Operator
Town of Star Valley Ranch, WY
07.2024 - CurrentRead More
Train Crew
Amalgamated Sugar
01.2022 - CurrentRead More
Loader Operator
Bison Pipe
01.2021 - 01.2022Read More
General Labor
Kaster Farms
01.2021 - 01.2021Read More
Junior Counselor, Program Team, Counselor, General Maintenance
IT Team Lead at CMS IT Services Private Limited and CLIENT : Fidelity Information Services India Private ltdIT Team Lead at CMS IT Services Private Limited and CLIENT : Fidelity Information Services India Private ltd