Nicholas Livingston

Boat Mechanic

Ramey Moters

04.2019 - 07.2023

Promoted a safe working environment by adhering to OSHA guidelines and implementing safety training programs for all staff members.
Developed comprehensive documentation for each repair job, ensuring clear communication between team members and accurate record-keeping for future reference.
Educated customers on proper boat care practices, increasing their ability to identify early warning signs of potential mechanical trouble in the future.
Streamlined workflow processes by organizing workspace efficiently, allowing faster completion of jobs without compromising on quality standards.
Collaborated with sales representatives to ensure seamless transition from boat sales to after-sales service for new clients.
Exceeded customer expectations by going above and beyond standard service offerings, providing personalized attention and tailored solutions for each client''s unique boating needs.
Increased customer satisfaction by providing timely and efficient boat repair services.
Diagnosed complex mechanical issues accurately, utilizing advanced troubleshooting techniques and specialized diagnostic tools.
Reduced downtime for clients'' boats by implementing preventive maintenance schedules and performing routine inspections.
Continuously improved professional skills through participation in industry workshops, seminars, and trainings for marine mechanics.
Assisted on-site at marinas or docks as needed, providing mobile repair services for clients unable to bring their boats into the shop location.
Managed warranty claim processing for customers efficiently, liaising with manufacturers to ensure timely resolution of covered repair issues.
Installed and tested steering gears, sanitation and refrigeration systems, cabinetry, electrical systems and accessories.
Assisted with fabrication of equipment and purchased parts and supplies to fit specific repair and installation requirements.