Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Longordo

Tallahassee,FL

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

High-energy management professional. offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

District 850
10.2020 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Assistant Store Manager

Urban Air Trampoline And Adventure Park
01.2019 - 04.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Team Park Leader

Sky Zone Trampoline Park
02.2016 - 12.2018
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested best deals for families
  • Built relationships with customers and community to establish long-term business growth.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Completed transactions, exchanges and returns to support payment processing.
  • Participated in inventory control and loss-prevention programs to reduce shortage.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.

Education

Associate of Arts - Business Management

Tallahassee Community College
Tallahassee, FL
12.2023

Skills

  • Mathematical Calculation and Reasoning
  • Strategic Planning Skill
  • Employee Discipline
  • Performance Monitoring and Evaluation
  • Management Training
  • Financial Reporting
  • Food Safety and Sanitation
  • Inventory Tracking and Management
  • Manage Operations
  • Payroll Administration and Timekeeping
  • Hiring and Onboarding
  • Microsoft Word

Timeline

Assistant General Manager

District 850
10.2020 - Current

Assistant Store Manager

Urban Air Trampoline And Adventure Park
01.2019 - 04.2020

Team Park Leader

Sky Zone Trampoline Park
02.2016 - 12.2018

Associate of Arts - Business Management

Tallahassee Community College

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Nicholas Longordo