Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Nicholas Looman

Apple Valley,CA

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and driving revenue growth at Voltic Gaming. Skilled in customer service and problem-solving, adept at teamwork and collaboration. Demonstrated ability to improve game retention rates and optimize team efficiency. Reliable and results-oriented, with a commitment to continuous professional development.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

Nicole's Creations
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Crew Member

McDonald's
06.2024 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Gaming Analyst

Voltic Gaming
04.2022 - 05.2024
  • Reduced customer support tickets by proactively addressing common gameplay issues through detailed reporting and communication with development teams.
  • Collaborated with designers and developers to optimize game mechanics, resulting in increased user engagement.
  • Monitored online chats, emails, and inbound calls from player support agents to verify compliance with responsible gaming procedures and policies.
  • Improved game retention rates through thorough analysis of player feedback and crafting actionable recommendations.
  • Evaluated marketing campaigns'' effectiveness, providing insights on targeting strategies and creative adjustments for future initiatives.
  • Monitored in-game economy and adjusted pricing structures to maintain balance and drive revenue growth.

Education

High School Diploma -

Excelsior Charter School
Victorville, CA
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

Nicole's Creations
09.2024 - Current

Crew Member

McDonald's
06.2024 - 08.2024

Gaming Analyst

Voltic Gaming
04.2022 - 05.2024

High School Diploma -

Excelsior Charter School

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