Nicholas Lorenzana
Providence,RI
Summary
Servant leader and problem-solver with advanced supervisory, team-building, and customer service skills. Experienced in driving company success through training, monitoring, empowering and morale-building techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Civil Affairs NCO (Non-Commissioned Officer)
U.S. Army Reserve Command
Newport, RI
06.2020 - Current
- Deployed as a Civil Affairs Non-Commissioned Officer to West Africa and Europe.
- Conducted civil engagements with civilian, military, and government leaders.
- Conducted Civil Reconnaissance missions.
- Managed the Civil Military Operations Center (CMOC) as the Civil Affairs Non-Commissioned Officer in Charge (NCOIC) during the last quarter of the West Africa Deployment.
- Identified root causes and drivers of instability in civilian populations.
- Coordinated, engaged, and liaised with state, national, international, NGO, and other organizations to achieve objectives and increase stability in the area of operation.
- Obtained, synthesized, and distributed information to various civil, military, and governmental parties.
Area Leader
Speedway / 7-11
Providence, RI
05.2017 - Current
- Led a team of 13 Store Leaders, closely monitoring their performance metrics within the Rhode Island territory.
- Identified and nurtured high-performing individuals to foster a culture of excellence within the management hierarchy.
- Recruited 20 managers and supervisors to fill internal job vacancies in the RI and Boston South Shore Area.
- Demonstrated exceptional leadership skills by spearheading a high-performing team that surpassed tens of millions in sales.
- Analyzed inventory and asset protection reports to prepare locations for audits.
- Strategized business operations, implemented merchandising strategies and coordinated personnel relocations.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Collaborated with multiple support organizations, enhancing performance and driving sales growth.
- Mentored team members by demonstrating best practices for sales and customer service.
- Developed and executed action plans to achieve KPIs.
- Managed strategy for performance evaluation, corrective action, and disciplinary measures.
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting, and hiring initiatives.
- Oversaw and consulted on the acquisition of multiple sites in LA County, CA.
- Consulted and assisted Area Leaders with company divestitures in RI, MA, and NH.
- Developed and implemented process improvement initiatives to increase safety and efficiency in the area.
- Conducted regular audits of the area's processes to ensure compliance with company standards.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
Education
Civil Affairs
John F. Kennedy Special Warfare Center And School
Fort Jackson, SC07.2022
Bachelor of Science - Accounting
University of Massachusetts Dartmouth
Dartmouth, MA05.2017
Skills
- Staff training & development, manager coaching & training, strategy development
- Analytical, critical thinking, time management
- Recruiting, policy implementation, communication, problem resolution
- Customer service, time & labor control, revenue generation
- Budgeting, sales orientation, payroll & compensation, relationship building
- Financial management, civil military liaison, cultural awareness
- Asset protection expertise
Certification
- Lean Six Sigma White Belt
Timeline
Civil Affairs NCO (Non-Commissioned Officer)
U.S. Army Reserve Command
06.2020 - Current
Area Leader
Speedway / 7-11
05.2017 - Current
Civil Affairs
John F. Kennedy Special Warfare Center And School
Bachelor of Science - Accounting
University of Massachusetts Dartmouth
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