Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Nicholas Loveless

Portales,NM

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Secretary

Isaiah 58 food pantry
Big Spring, TX
03.2018 - 07.2024
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Provided assistance with onboarding new employees by preparing orientation materials.

Nursing Assistant

Parkview Nursing & Rehab Center
Big Spring, TX
03.2021 - 09.2023
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Collected specimens for laboratory testing such as urine samples and stool samples.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Implemented fall prevention techniques as specified in plan of care.

Sales Associate

Delek US
Big Spring, TX
08.2020 - 02.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

711 Gas Station
Big Spring, TX
11.2018 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.

Sales Associate

Stripes Convenience Store
Big Spring, TX
07.2018 - 11.2018
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.

Education

High School Diploma -

Big Spring High School
Big Spring, TX
05.2018

Skills

  • Patient Assessments
  • Monitoring Fluids
  • Patient Relations
  • Supply Restocking
  • Mobility Assistance
  • Electronic Charting
  • Medical Terminology Knowledge
  • Patient Feeding
  • Specimen Collection
  • HIPAA
  • Client Documentation
  • Behavior Redirection
  • Computer Literate
  • Patient Care and Safety
  • Calendar Management
  • Schedule Management
  • Verbal and Written Communication
  • Mail Distribution
  • Organization
  • Upselling
  • Product Sales
  • Inventory Control
  • Cash Handling
  • Fraud Detection

Affiliations

  • Future urban beekeeper
  • Urban gardener
  • Semi-professional baker
  • Video game enthusiast

Languages

English
Native/ Bilingual
French
Limited

Certification

  • food-handler license

References

References available upon request.

Timeline

Nursing Assistant

Parkview Nursing & Rehab Center
03.2021 - 09.2023

Sales Associate

Delek US
08.2020 - 02.2021

Sales Associate

711 Gas Station
11.2018 - 01.2020

Sales Associate

Stripes Convenience Store
07.2018 - 11.2018

Secretary

Isaiah 58 food pantry
03.2018 - 07.2024

High School Diploma -

Big Spring High School

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Nicholas Loveless