Nicholas Lo Verde
Winsted,CT
Summary
Experienced non-medical Care Provider offering 2 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children, elderly and developmentally disabled individuals, with skill anticipating and proactively addressing client needs.
Friendly and engaging with strong attention to detail. Skilled Care Provider assisting clients, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house clean by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.
Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Direct Support Professional Caregiver
Becket Of Family Services
04.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Assisted patients with self-administered medications.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Liaised with key accounts to deliver targeted administrative household support.
- Scheduled daily and weekly care hours for client caseload.
Grocery Associate
Stop And Shop Supermarket
11.2020 - 04.2021
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Checked for outdated and overripe grocery items and removed from inventory.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Monitored inventory levels to confirm compliance with company policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Retrieved items for customers and verified prices.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Prepared orders for customers without delay to deliver excellent service.
Route Delivery Manager
Boar's Head
07.2013 - 06.2020
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Contacted suppliers and vendors about issues with deliveries or products.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supervised delivery staff and general productivity.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Scheduled regular equipment and fleet maintenance.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Integrated new technologies and best practices to improve efficient delivery management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
- Promoted brand at industry events and through ongoing networking efforts.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Collaborated with manufacturing and supply chain management.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Bachelor of Science - Psychology
Central Connecticut State University
New Britain, CT06.2025
Associate of Science - Psychology
Northwestern Connecticut Community College
Winsted, CT05.2023
High School Diploma -
Garden City High School
Garden City, NY06.2013
Skills
- Indirect Patient Care
- Behavior Redirection
- Companionship and Emotional Support
- Records Maintenance
- Progress Documentation
- Mobility Support
- Case Management
- Client Requirements
- Patient Care
- General Housekeeping
- ADLs Assistance
- Illness Adaptation
- Medical Reminders
- Quality Program Protocols
- EMR Systems
- HIPAA Compliance
- Client Documentation
- Medication Administration
- First Aid and Safety
- Time Management
- Community Integration
- Grocery Shopping
- Patient and Caregiver Education
- Care Plan Assessment
- Hygiene Support
- Housekeeping Duties
- Dependable and Responsible
- Verbal and Written Communication Skills
- Knowledge of State Regulations
- Multitasking and Organization
- Vital Signs Management
- Patient Management
- Heavy Lifting
- Personal Care Assistance
- Passing Medications
- Emergency Situations
- Medication and Appointment Reminders
- Respectful and Compassionate
Languages
English
Full Professional
Spanish
Elementary
Italian
Elementary
Timeline
Direct Support Professional Caregiver
Becket Of Family Services
04.2021 - Current
Grocery Associate
Stop And Shop Supermarket
11.2020 - 04.2021
Route Delivery Manager
Boar's Head
07.2013 - 06.2020
Bachelor of Science - Psychology
Central Connecticut State University
Associate of Science - Psychology
Northwestern Connecticut Community College
High School Diploma -
Garden City High School
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