Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Loving

Phoenix,AZ

Summary

To secure a C-Suite executive level position, leveraging a proven track record of leadership, operational excellence, and strategic vision to drive organizational success, compliance and growth.

A results-driven leader with a hands-on management style, exceptional communication skills, and a strategic mindset. Intuitive and analytical, with the ability to improve processes, motivate teams, and achieve operational efficiency and maximum productivity.

Overview

9
9
years of professional experience

Work History

Clinic Manager

SMC Recovery
09.2022 - Current
  • Roles & Responsibilities: Chief Organizational Officer, Safety-Officer, Chief Compliance Officer, Environmental Specialist, Community Relation Liaison, Health Equity Administrator, Cultural Competency Administrator, Justice Involved Person coordinator and Accreditation Specialist.
  • In this management experience, I work closely with SAMHSA, Joint Commission, contracted insurance payers and grants and AZDHS to effectively organize and run a medical and behavioral health program and substance abuse program.
  • Aligning with federal guidelines, safety protocol and incident reporting were a few of many responsibilities requiring a wealth of knowledge and acute attention.
  • Excellent organizational, communication and customer service skills some attributes necessary to effectively engage with clients, families, colleagues and professional members of the community to efficiently manage a practice all while keeping attune to all legalities within the practice.
  • Also responsible for all operations of the Clinic and the implementation of all program compliance with Federal and State credentialing and licensing bodies; this includes the medical and clinical department.
  • In collaboration with the Registered Nurse Manager and Medical Director, responsible for writing, revising and implementing all facility policies and procedures and then directly correlating them to all the Standards and Elements of Performance criteria required by the accreditation body.
  • Accomplishments: achieved 93% approval in all billing claims with AHCCCS (highest of the payer reps clients). Successfully completed two separate insurance payers audits. Successfully completed one DEA audit. Successfully completed corrections from two separate joint commission audits. Successfully completed one tri-annual audit with approx. 40% higher completion rate, then pervious responsible staff. Successful completion of the state opioid treatment alliance community relations efforts two years. Received mercy care rise award nomination for advocacy two years in a row. Achieved 9% compliance with same day note signing from BHTs and nursing staff. Successfully started and stood up the clinical department and medical department of a new justice based program and successfully set up all the billing and coding associated with the needs of the program. Successfully onboarded 8 employees including counselors, case managers and medical providers.

Supervisor

Community Medical Services
06.2019 - 11.2022
  • Addressed and resolved behavior-related issues for both clients and staff to maintain a secure environment.
  • Monitor productivity of medical providers and clinical staff, regain chart compliance.
  • Head the effort to reduce and address due balances of clients as well as coordinating grant access to over and under insured clients.
  • Achieved renewed conformity with inspection protocols.
  • Implemented solutions to elevate ICR, KPI percentages, and other clinical metrics.
  • Accomplishments: Built navigator/ security schedule and expected routine. Found the ability to charge well care clients when previously though to be unable to. Implemented and reinforced the use of walkie talkies for emergency situations and the use of Microsoft teams for clinical coordination between the facilities. Successfully increased chart compliance by approx. 30%. Trained providers and front desk staff on the use of mend software for telemed appointments with clients.

Supervisor

KBR
12.2019 - 06.2021
  • Coordinate team members to reach goal numbers and motivate team members to perform highly
  • Record production through excel, occasionally helped where needed
  • Train new employees on expected duties
  • Ensure safety throughout the facility and coordinate the information with the production advisor
  • Auto dialing and machine operating are something that also had to be done during this position
  • In charge of employees disciplinary actions and terminations

Caregiver Team Coordinator

Hacienda Healthcare
12.2015 - 03.2019
  • Provided daily care to residents, including assistance with bathing, feeding, and active treatment.
  • Handled medical equipment, including hoyer lifts and g tubes.
  • As team coordinator I served as representative between staff and clients, made sure the facility ran smoothly and provided a general oversight

Education

Completed one semester -

Phoenix Community College
01.2014

Completed one semester -

Glendale Community College
01.2013

Completed all four years -

Sunnyslope High School
01.2012

Skills

  • Strategic Planning & Execution
  • Leadership & Team Development
  • Process Improvement
  • Moderate Computer Skills
  • Exceptional Communication Skills
  • Problem-Solving & Decision-Making
  • Goal-Oriented & Motivational Leadership
  • Superior Organizational Skills

Timeline

Clinic Manager

SMC Recovery
09.2022 - Current

Supervisor

KBR
12.2019 - 06.2021

Supervisor

Community Medical Services
06.2019 - 11.2022

Caregiver Team Coordinator

Hacienda Healthcare
12.2015 - 03.2019

Completed one semester -

Phoenix Community College

Completed one semester -

Glendale Community College

Completed all four years -

Sunnyslope High School

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Nicholas Loving