Nicholas Lowe
Roseville,MI
Summary
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of multiple levels of the Detroit Zoo. Trustworthy and committed to honest interactions with supervisors, employees and customers. High background in Guest service and person oriented care and able to handle and manage high volumes of patrons.
Knowledgeable [Desired Position] with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
15
15
years of professional experience
Work History
Security Officer
Detroit Zoo
05.2018 - Current
- Monitored several security cameras and fire, building and alarm systems.
- Responded to emergency situations quickly to minimize risk and injury.
- Guarded restricted areas to prevent unauthorized entry.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Provided security presence for over several events with multiple attendees.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Documented all security-related situations and submitted in-depth reports to supervisors and/or managers.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveilled all areas within facility to identify suspicious behavior.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
Security/lost Preventions
Universal Orlando
05.2010 - 02.2018
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Traveled throughout the property and monitored several locations and many customers/guests on the premises
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Developed position rotation to support continuous improvement and operator development.
- Conducted evaluations and reviews for several employees.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2009
Skills
- Guest services
- Guest conflict resolution
- Hospitality and service knowledge
- Cross-functional collaboration
- Inbound and outbound calling
- Customer relations
- Crime prevention methods
- CCTV surveillance
- Investigative skills
- Interior and exterior patrol
- Report writing
- Shift work experience
- First aid and CPR certified
- High level of integrity
- Security procedures knowledge
- Premises surveillance
- Patrolling
- Reliability
- First aid certified
- Vigilant and watchful
- Incident reporting
- General security
- Superior customer service
- Relationship building and management
- Access control management
Experience
[],["Security Guards"]
Education and Training
other
Timeline
Security Officer
Detroit Zoo
05.2018 - Current
Security/lost Preventions
Universal Orlando
05.2010 - 02.2018
High School Diploma -
Osceola High School
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