NICHOLAS LOZARO
Leander
Summary
Results-driven Customer Success and Data Operations Analyst with 12 years of experience in SaaS data platforms and CPG client support. Expertise in resolving data quality challenges, enhancing platform usability, and providing actionable insights to boost client adoption. Proven ability in cross-functional collaboration and global mentorship, with a focus on process improvements that streamline operations and elevate customer experiences.
Overview
14
14
years of professional experience
Work History
Global Customer Support Analyst
NielsenIQ
Austin
01.2014 - 03.2026
- Ranked as one of the highest-performing analysts for 6+ consecutive years, consistently handling the largest annual request volume while maintaining a top-tier approval rating.
- Resolved complex data quality issues across NIQ’s SaaS platforms, improving data accuracy, client trust, and platform reliability.
- Delivered clear, simplified explanations of methodologies and platform workflows, resulting in multiple 'Exceptional Communication' recognitions from clients and internal teams.
- Created high-impact Knowledge Articles that enhanced self-service usage and decreased inbound support volume.
- Led onboarding and ID provisioning for external users, reducing access delays and improving first-time platform adoption.
- Provided targeted one-on-one training for Discover users, improving client confidence and platform utilization.
- Mentored analysts across the U.S., Colombia, and India, improving global support consistency and team performance.
- Analyzed inbound client requests and recurring issues to identify revenue opportunities and process improvements.
Client Delivery Specialist
Nielsen
Schaumburg
11.2011 - 01.2014
- Managed project scoping, delivery, and QA for internal and external data initiatives, ensuring on-time and error-free execution.
- Provided platform support and technical guidance to internal stakeholders and client teams, streamlining workflow efficiency.
- Supported CPG clients with data troubleshooting, product tracking, and custom reporting solutions, enhancing decision-making accuracy.
- Conducted detailed QA to maintain database integrity and reduce recurring data issues.
- Mentored junior and offshore team members, elevating accuracy, consistency, and service quality across team.
Education
Bachelor’s Degree - Business, Management, Marketing & Related Support Services
Loyola University Chicago
ChicagoSkills
- Customer Success
- Data Investigation
- SaaS Platform Support
- Root-Cause Analysis
- Issue triage
- Client Enablement
- Communication
- Cross-Functional Collaboration
- Team mentorship
- Knowledge development
- Data Quality Assurance
- Customer Service Operations
Websites
Tools And Platforms
- NIQ Discover
- Excel
- Word
- PowerPoint
- Jira
- Salesforce
- ServiceNow
- Microsoft Dynamics
- Power BI
Timeline
Global Customer Support Analyst
NielsenIQ
01.2014 - 03.2026
Client Delivery Specialist
Nielsen
11.2011 - 01.2014
Bachelor’s Degree - Business, Management, Marketing & Related Support Services
Loyola University Chicago