Nicholas Lum

• Greeted customers in a timely manner, checked in, set and scheduled appointments for new and returning customers using XTIME
• Documented and obtained all vehicle and customer information in an orderly manner.
• Carefully explained all services with an itemized breakdown of all parts and labor costs with every customer.
• Continuously checked on the progress of all services repairs and kept customers updated for a more accurate time of competition.
• Consistent in hitting monthly target sales goals, RO counts, while maintaining the target for Customer Satisfaction Index ratings.
• Knowledgeable in CDK DRIVE and open to learning new programs and technologies.
• Provided assistance informing customers with any extended warranty coverages or other protections pertaining to the vehicle.
• Continuously communicated with the technician of any issues and or would road test the vehicle to help with diagnosis process.

• Greeted customers in a timely manner, checked in, set and scheduled appointments for new and returning customers.
• Documented and obtained all vehicle and customer information in an orderly manner.
• Carefully explained all services with an itemized breakdown of all parts and labor costs with every customer.
• Continuously checked on the progress of all services repairs and kept customers updated for a more accurate time of competition.
• Consistent in hitting monthly target sales goals, RO counts, and extended maintenance agreements while maintaining the target for Customer Satisfaction Index ratings.
• Knowledgeable in CDK DRIVE and Wireless Service Advisor(WSA) and open to learning new programs and technologies.
• Provided assistance informing customers with any warranty coverages or other protections pertaining to the vehicle.
• Continuously communicated with the technician of any issues and or would road test the vehicle to help with diagnosis process.
• Obtained Sales persons License

• Performed all training and cross training within the restaurant to ensure a well developed team

• Responsible for the opening/closing operations for the restaurant.

• Provided exceptional customer service and resolved any complaints with customers

• Carefully verified and counted all cash drawers as well as drivers cash and receipts making sure all was accounted for

• Delegated cleaning responsibilities to keep the kitchen and dining areas in pristine condition

• Monitored all areas of the store and took appropriate action for food quality, labor management, and dining room cleanliness

• Encouraged upselling while taking orders in a positive way with incentivizing tactics