NICHOLAS LYNCH
Healthcare Professional
Satellite Beach,FL
Summary
Driven Area Sales Manager, Trainer, Coach with 15+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Strategic and analytical with motivational leadership style in the professional & personal growth of team member's development with results-driven and customer-focused environments with positive attitude towards achievement. Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of products and services in personable presentations.
Overview
21
21
years of professional experience
Work History
National Growth Strategist, Trainer & Area Manager
Amedisys Home Health And Hospice
Satellite Beach, FL
09.2015 - Current
- My duties included providing strategic consulting support, in-person classroom & field training for business development staff to drive staff development and growth.
- Supported efforts in Business Development, staff development, including coaching, retention strategies, employee development, and high potential identification for the business development sales team.
- Supported Area Leadership teams in developing presentations and facilitated training sessions to sales, operational, and clinical teams on new program implementations and area initiatives.
- Provided sales support, growth strategy, and mentoring to assigned leadership/region teams.
- Supported BD/outreach recruiting and onboarding process.
- Reduce ramp-up time for sellers to be effective in their respective territories.
- Evaluated and improved effectiveness of ongoing employee and management training by aligning training and learning initiatives with strategic goals to ensure consistency and quality among business development staff roles.
Clinical Liaison
Kindred Healthcare Inc.
Boston, MA
08.2014 - 09.2015
- Clinical Liaison at Boston Medical Center (BMC), Mass General Hospital & Tufts Medical Center.
- Rounded daily with the care teams to help evaluate patients that are ready for discharge to a short term / long term rehab facility to determine eligibility for admission.
- Performed sales presentations, attend monthly meetings with the Director of Case Management, Director of Social Work, Risk, and Quality Departments.
- Educated health care professionals on ways to humanize patients' experiences.
- Responded to and investigated complaints and concerns of patients.
- Facilitated communication between patients and various departments and staff.
Area Manager
Denmark’s Home Medical
Boston, MA
05.2012 - 08.2014
- Worked daily with local Account Manger’s to support their day to day success, personal growth plans and business development.
- Supported liaisons in physician offices, hospitals, skilled nursing facilities & assisted livings on sales calls and presentations.
- Worked in the field covering accounts and insurance companies to support their local needs.
- Oversaw budget planning, strategy development, community outreach for organization.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
Chief Compliance Officer / Operations Manager
Sullivan's Pharmacy and Medical Supply
Boston, MA
05.2011 - 05.2012
- Managed 25 employees.
- Managed re-accreditation survey in October of 2011.
- Spearheaded competitive bidding (CBIC) for Medicare.
- Reconstructed DME department to work more efficiently as team members.
- I handled contracting with current suppliers and new suppliers
- Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Administrator
Dynamic Home Health Care
Las Vegas, NV
06.2010 - 05.2011
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Implemented procedures to maintain standards of care and meet quality assurance benchmarks.
Area Sales Manger
Petersen Medical
03.2007 - 06.2010
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Partnered with sales team members and leveraged strong negotiation skills to close deals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Built lasting relationships with clients through outstanding customer service interactions.
Owner/Operator
A&L Windows & Shutters
Las Vegas, NV
01.2001 - 02.2007
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Trained and motivated employees to perform daily business functions.
Education
Business Management - Business Administration And Management
Southern Nevada Vocational Technical Center
Las Vegas, NVBusiness Management
Dixie State College
Skills
Sales team supervision
Territory Management
Lead qualification
Relationship building
Closing strategies
Review of contracts
Coaching and mentoring
Solution selling
Business development and planning
Extensive personal network
New Business Development
Systems and software programs
Sales Reporting
Direct sales
Strategic account development
Analytical problem solver
Strategic planning
Sales presentations
Accomplished manager
Sales processes
Database Management
Account management
Accomplishments
Eagle Scout for the Boy Scouts of America.
Served a Full Time Mission for the Church of Jesus Christ of Latter-Day Saints.
3 Time Top Salesman for the Boy Scout of America Scout Expo. Made 3 National records - Most tickets ever sold, Most money ever made & only individual to win the Expo 3 years in a row.
President of Future Business Leaders of America
Full Football College Scholarship
Timeline
National Growth Strategist, Trainer & Area Manager
Amedisys Home Health And Hospice
09.2015 - Current
Clinical Liaison
Kindred Healthcare Inc.
08.2014 - 09.2015
Area Manager
Denmark’s Home Medical
05.2012 - 08.2014
Chief Compliance Officer / Operations Manager
Sullivan's Pharmacy and Medical Supply
05.2011 - 05.2012
Assistant Administrator
Dynamic Home Health Care
06.2010 - 05.2011
Area Sales Manger
Petersen Medical
03.2007 - 06.2010
Owner/Operator
A&L Windows & Shutters
01.2001 - 02.2007
Business Management - Business Administration And Management
Southern Nevada Vocational Technical Center
Business Management
Dixie State College