Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Interests
Timeline
Hi, I’m

Nicholas Lynch

Orlando,FL
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Nicholas Lynch

Summary

Highly experienced Operations Manager with over 15 years of proven success in optimizing business operations, leading cross-functional teams, and implementing strategies that drive efficiency and safety. Known for delivering results in high-pressure environments by enhancing productivity and streamlining processes. A direct problem solver with a strategic mindset, ensuring compliance with industry regulations while maintaining a culture of safety and quality.

Overview

15
years of professional experience
1
Certification

Work History

FedEx Ground

Operations Safety Specialist
05.2021 - Current

Job overview

  • Spearheaded development and execution of safety-related training programs, achieving 37.76% reduction in safety incidents.
  • Optimized local safety initiatives tailored to site-specific operational needs, contributing to 22.91% improvement in safety compliance across departments.
  • Coached and mentored team members on safety leadership, improving overall employee engagement and reducing incident reports by 55.76%.
  • Conducted thorough risk assessments and inspections, identifying and mitigating hazards, resulting in zero OSHA violations.
  • Managed OSHA reporting and maintained detailed safety records, ensuring 100% regulatory compliance.
  • Collaborated with senior leadership to present safety performance reports, implementing data-driven solutions for continuous improvement.

FedEx Ground

Operations Manager
08.2017 - 05.2021

Job overview

  • Directed package sortation process, managing team of 25 employees, resulting in 30% improvement in workflow efficiency.
  • Led daily team meetings, communicating strategic goals and operational updates to ensure alignment with company objectives.
  • Analyzed key performance metrics, identifying inefficiencies and implementing solutions that improved operational productivity by 20%.
  • Ensured compliance with quality assurance protocols, safety standards, and hazardous materials handling procedures, reducing safety incidents by 10%.
  • Drove innovation in operational processes, resulting in cost reductions and increased throughput during peak seasons.

FedEx Ground

Package Handler
02.2017 - 08.2017

Job overview

  • Accurately tracked item movements using hand-held scanners and physical logs.
  • Loaded and unloaded packages, maintaining workflow and addressing system jams promptly.
  • Followed standardized procedures to ensure accurate and efficient package handling and sorting
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Education

ISCEA (International Supply Chain Education Alliance)
EdX

Certified Supply Chain Analyst from Certified Supply Chain Analyst (CSCA)
09.2024

Health Coach Institute
Boise, ID

Certified Health & Life Coach
01.2020

Penn Foster Career School
Scranton, PA

Hotel & Restaurant Management
01.2013

Runaway Bay HEART Academy
St. Ann, Jamaica

Hotel Accounting & Operations
01.2004

Skills

  • Proficient in Microsoft Office Suite
  • Strong knowledge of quality management techniques
  • Expertise in emergency preparedness
  • Excellent leadership and team motivation skills
  • Effective presentation and training facilitation
  • Analytical problem-solving and decision-making
  • Superior time management and adaptability
  • Strong collaboration skills
  • Report writing skills
  • Hazard Identification
  • Crisis Management

Certification

  • Neuro-Linguistic Programming (NLP)
  • OSHA 30 Certification
  • First Aid, CPR, AED Certification
  • Heartsaver Bloodborne Pathogens

Accomplishments

  • Streamlined incident reporting communications, resulting in a 40% improvement in positive outcomes at the Oak Park facility (2019).
  • Awarded the Value Award for Safety at FedEx Ground (2020).
  • Recipient of the Bravo Zulu Award for Regional Support & Execution in 2020 and 2022.
  • Achieved a 37.76% reduction in first aid incidents and injuries at the Orlando Hub FY22.
  • Attained Best in Class 4 & 5 for Workplace Safety at the Orlando Hub FY23.

Languages

English
Full Professional

Interests

Rock wall Climbing

Zip Line

Traveling

Cooking

Reading

Timeline

Operations Safety Specialist

FedEx Ground
05.2021 - Current

Operations Manager

FedEx Ground
08.2017 - 05.2021

Package Handler

FedEx Ground
02.2017 - 08.2017

ISCEA (International Supply Chain Education Alliance)

Certified Supply Chain Analyst from Certified Supply Chain Analyst (CSCA)

Health Coach Institute

Certified Health & Life Coach

Penn Foster Career School

Hotel & Restaurant Management

Runaway Bay HEART Academy

Hotel Accounting & Operations

Similar Profiles

CREATE PROFILE
Nicholas Lynch