Summary
Overview
Work History
Education
Workauthorization
Personal Information
Timeline
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Nicholas Lynn

Austin,TX

Summary

Customer service professional with 10+ years of experience in retail, client relations and animal welfare industries. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Hardworking salesman with strong interpersonal skills, a drive to be consistently productive and reliable, and a passion for helping animals.

Overview

10
10
years of professional experience

Work History

Sales Representative Team Lead

Vivax Pros
04.2024 - Current
  • Started at Vivax Pros as a sales development representative and two months later earned a promotion to team leader
  • Assessed damage on homes and set up initial contact with potential clients through door knocking and in-person interactions
  • Built rapport with potential clients and set them up with an estimate to paint and repair problem areas
  • Train new sales representatives through shadowing and mentoring to set them up for success
  • Analyzed potential neighborhoods that would be good areas for potential clients and developed strategic plans how teams should navigate these areas and engage with potential clients
  • Enact successful incentives to team members who hit certain goals
  • Consistently exceeded sales goals and have been the top representative in Austin for several weeks

Crew Member

Trader Joe's
11.2022 - 04.2024
  • Became familiar with all new products to answer questions and make suggestions
  • Interacted with customers and created a warm, welcoming atmosphere while providing product suggestions based on their wants and needs
  • Responsible for training several new crew members
  • Ensured all of the products were being properly rotated and stocked
  • Interacted with customers at checkout, would ring up items at the register, process payments and returns and made sure customers had one last positive experience before leaving the store
  • Eligible for a performance-based raise every 6 months and received a raise at each review period

Office Manager

Low Cost Spay Neuter Clinic
10.2019 - 08.2021
  • Managed a staff of four individuals to run the office and ensured that both clients and their animals were well cared for
  • Coordinated schedules between clients, doctors and technicians to keep surgery numbers at manageable levels
  • Called clients to discuss payments and needs for their animals
  • Ensured that daily financial reports were in order and everything is accounted for
  • Collated and filed detailed records of all clients and their pets

Front Desk Associate

Dog Dayz
02.2019 - 10.2019
  • Greeted customers as they called or came in to the business and explained to them in detail the services offered and pricing structures
  • Maintained accurate records of all customers and their dogs
  • Scheduled services for customers’ dogs including day care, training, grooming and boarding
  • Accepted and processed payments for products and services
  • Completed closing reports at the end of the day, ensuring accurate reporting and totals

Parts Specialist

Reynolds Farm Equipment, Inc
04.2016 - 01.2019
  • Accepted and processed customer payments
  • Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
  • Decreased zero sales parts by 50% or approximately $45,000
  • Safely and efficiently unloaded shipments with a forklift truck and pallet jack
  • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
  • Employed knowledge of farm and lawn and garden equipment to make appropriate parts recommendations for customers
  • Counted and reported inventory regularly to maintain accurate records and ensure proper ordering.

Crew Trainer

McDonald's
10.2014 - 04.2016
  • Performed opening and closing duties such as counting and balancing registers and janitorial tasks
  • Greeted and assisted customers with their requests in a polite and timely manner
  • Ensured that fellow employees were fully trained and equipped to perform their duties
  • Operated a cash register and point of sale system

Education

Indiana University Bloomington
Bloomington, IN

Carmel High School
04.2012

Workauthorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Sales Representative Team Lead

Vivax Pros
04.2024 - Current

Crew Member

Trader Joe's
11.2022 - 04.2024

Office Manager

Low Cost Spay Neuter Clinic
10.2019 - 08.2021

Front Desk Associate

Dog Dayz
02.2019 - 10.2019

Parts Specialist

Reynolds Farm Equipment, Inc
04.2016 - 01.2019

Crew Trainer

McDonald's
10.2014 - 04.2016

Indiana University Bloomington

Carmel High School

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