Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Lyons

Delaware,OH

Summary

Customer-focused professional with 5+ years in retail and service operations, known for delivering exceptional experiences through active listening, problem-solving, and collaborative leadership. Skilled in managing fast-paced environments, building strong client relationships, and resolving complex issues with efficiency and care. Seeking to bring a proactive and service-oriented mindset to the Account Manager role at NetJets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Aldi USA
08.2020 - Current
  • Lead daily operations including staffing, merchandising, and scheduling while ensuring seamless service execution.
  • Deliver high quality customer experiences by quickly resolving issues and anticipating needs.
  • Coordinate inventory tracking and replenishment to maintain product availability and minimize waste.
  • Support team development through coaching and training.

Shift Manager

Aldi USA
12.2016 - 08.2020
  • Oversaw daily store functions and enforced operational standards to ensure timely, accurate service.
  • Managed date check procedure to ensure customers could obtain fresh product daily
  • Monitored stock levels, managed team schedules, and supported customer service initiatives.

Associate

Aldi USA
09.2016 - 12.2016
  • Provided personalized service in a fast-paced setting by identifying customer needs and delivering tailored solutions.
  • Organized store displays and assisted with accurate order fulfillment and inventory rotation.
  • Built customer loyalty and retention by delivering exemplary shopping experiences

Lawn Care Technician

Jo-Har Lawnscape
05.2015 - 09.2016
  • Managed lawn care schedules and customer service interactions with professionalism and attention to detail.
  • Designed and executed custom lawn plans based on client requests and environmental needs.

Stocker

Kroger
12.2014 - 05.2015
  • Maintained stock levels and rotated inventory to ensure fresh products were available.
  • Guided customers to products and provided prompt support to enhance their shopping experience.

Education

Music Performance | Fall 2015 – Spring 2016

Ohio Christian University
Circleville, OH

Skills

  • Customer Relationship Management
  • Communication & Active Listening
  • Consultative Service Approach
  • Coaching & Mentoring
  • Problem Solving & Critical Thinking
  • Time Management & Organization
  • Attention to Detail
  • Inventory & Operational Support

Certification

  • Pitot Certification, Aldi USA, (2016-current)

Timeline

Assistant Store Manager

Aldi USA
08.2020 - Current

Shift Manager

Aldi USA
12.2016 - 08.2020

Associate

Aldi USA
09.2016 - 12.2016

Lawn Care Technician

Jo-Har Lawnscape
05.2015 - 09.2016

Stocker

Kroger
12.2014 - 05.2015

Music Performance | Fall 2015 – Spring 2016

Ohio Christian University

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