Nicholas Maldonado
Senior Clerk
Nipomo,CA
Summary
Highly efficient Assistant Manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Focusing on being a strong leader, my goal has always been to boost team moral in any way possible despite any technical and mechanical issues that may arise. A friendly and to the point approach to customer service has always ensured customer satisfaction as well as retention.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Senior Clerk/Assistant Manager
Cheap Thrills/Captain Nemos
08.2022 - Current
- Placed supply orders and restocked office items.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Applied advanced abilities in Microsoft Excel to produce high-quality inventory management.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Created and implemented incentive initiative for on-the-job safety and achieved 1 year with no Workers' Compensation claims
Assistant Mechanic
SLO-PRO
08.2021 - 08.2022
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Inspected vehicles for safety and roadworthiness prior to returning to customer possession.
- Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Monitored inventory and reported parts and supply needs for prompt reordering.
- Followed safety protocols when handling hazardous materials to minimize risks.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Associate of Science - Biology
Allan Hancock College
Santa Maria, CA06.2025
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06.2021
Skills
- MS Office
- Microsoft Excel
- Networking
- Microsoft Intune
- Firewalls
- Computer Network Operations
- Customer Service
- Relationship Development
- Customer Satisfaction
- Problem Resolution
- Project Management
- Project Organization
- Process Improvement
- Task Documentation
- Leadership and Supervision
- Collaborative Team Building
- Empowering Work Environment
- Consumer Electronics Software
- Network Hardware
- Network Engineering
- Maintenance and Repair
- Recordkeeping Knowledge
- Sales Expertise
- Recordkeeping Expertise
- Virus Removal
- Virtual Machines
- Remote Troubleshooting
- Desktop Application Support
- Desktop Computers
- Windows 10
- IT Hardware Support
- Cash Handling
- Staff Education and Training
- Strategic Planning
- Payment Coordination
- Equipment Operation
- Equipment Monitoring
- File Management
- Expense Reporting
- Technical Support
- Staff Management
- Performance Improvement
- Paperwork Processing
- Administrative Support
- Complaint Resolution
- Mail Handling
- Inventory control
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Cybersecurity, IBM - November, 28, 2023
- Google IT Support, Google - November, 21, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Clerk/Assistant Manager
Cheap Thrills/Captain Nemos
08.2022 - Current
Assistant Mechanic
SLO-PRO
08.2021 - 08.2022
Associate of Science - Biology
Allan Hancock College
High School Diploma -
Arroyo Grande High School
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