Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Malec

Harrison Township,MI

Summary

High levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.

Meticulously organized Bank Teller who is proficient in time management, while offering professional and courteous customer service.

 Outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.

Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Customer Service Representative who achieves high levels of customer satisfaction.

Top producing sales professional and expert in the customer service industry. Dynamic communicator who consistently exceeds goals and company expectations.

Client-focused Sales Representative with 3+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].

Familiar with computer systems and account managment.

Overview

10
10
years of professional experience

Work History

Product Operations Lead

Old Navy
01.2023 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.

Apparel Associate

Cabela's
09.2020 - 06.2021
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Displayed and organized products in store to help customers locate products easily.
  • Operated cash register to complete cash, check and credit card transactions.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Created impactful store displays and merchandising layouts to maximize sales.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Cleaned, closed and secured store at end of shift.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Used POS system to process sales, returns and exchanges.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Created stunning displays to capture customer attention. and increase sales.

Part Time Sales Associate

Family Video
07.2017 - 04.2018
  • Reported incidents to management.
  • Kept work areas clean and neat at all times.
  • Maintained adherence to all company protocols.
  • Updated computer inventory listings.
  • Worked collaboratively in team environment.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Toll Attendent

Lake St. Clair Metropark
04.2015 - 06.2017
  • Achieved $9.25 by ensuring that every patron that entered the park had a daily or annual pass. This also included having to give patrons directions on where to go for certain locations within the park.

Education

No Degree - Business

Wayne State University
Detroit, MI

High School Diploma -

De La Salle Collegiate High School
Warren, MI
2015

Skills

  • Physical fitness
  • Payment handling
  • Cleanliness
  • Inventory controls
  • Adaptable nature
  • Confidentiality
  • Attention to detail
  • Load security
  • Compliance
  • Dependable and reliable
  • Valid Michigan driver's license
  • Works well independently
  • Capable of heavy lifting
  • Conflict resolution
  • Team leadership

Timeline

Product Operations Lead

Old Navy
01.2023 - Current

Apparel Associate

Cabela's
09.2020 - 06.2021

Part Time Sales Associate

Family Video
07.2017 - 04.2018

Toll Attendent

Lake St. Clair Metropark
04.2015 - 06.2017

High School Diploma -

De La Salle Collegiate High School

No Degree - Business

Wayne State University
Nicholas Malec