Nicholas Mancini
Ithaca,NY
Summary
Offering solid foundation in IT principles and readiness to learn and grow in dynamic environment. Brings understanding of computer systems and networking, as well as skills in troubleshooting and problem-solving. Ready to use and develop technical skills and problem-solving abilities in IT administrator and help desk role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT and Telecom Specialist
All-Mode Communication
11.2025 - Current
- Managed multiple IT & telecom projects simultaneously, ensuring on-time delivery and successful completion.
- Created the Telecom-CCT (Customer Creation Tool) to save hours creating users.
- Optimized network infrastructure by designing and deploying telecommunications upgrades and expansions.
Assistant IT Administrator & Technician
Mission Ignite: Computer For Children
01.2025 - 07.2025
- Assessed emerging technology trends to make recommendations on future investments or upgrades that would benefit the organization as a whole.
- Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.
Head of Information Technology
Walden Galleria
08.2024 - 01.2025
- · Led IT strategy development to align technology initiatives with business goals. Managed infrastructure upgrades to enhance system performance and reliability. Implemented security protocols to protect sensitive data and minimize risks.
Education
Associate of Applied Science - Computer Information Systems
Tompkins Cortland Community College
Dryden05-2027
Skills
- Network Security
- Cloud Computing
- Project Management
- Data Analytics
- Cybersecurity
- Systems Architecture
- IT Support
- Software Development
Accomplishments
Accomplishments
· Student at Georgia Institute of Technology: Engineering through Envision
· Acceptances to Rochester Institute of Technology, University at Buffalo, Manhattan College, and others.
· Graduated high school with 34 college credits
Certification
· Google IT Support , Google - December 2025
· Computer Networking, Google - December 2025
· Technical Support Fundamentals , Google - December 2025
· Crash Course on Python , Google - December 2025
· System Admin and IT Infrastructure Service , Google - December 2025
· IT Security , Google - December 2025
· Operating Systems , Google - December 2025
Intro to Microsoft Azure Cloud Services, Microsoft, December 2025
Timeline
IT and Telecom Specialist
All-Mode Communication
11.2025 - Current
Assistant IT Administrator & Technician
Mission Ignite: Computer For Children
01.2025 - 07.2025
Head of Information Technology
Walden Galleria
08.2024 - 01.2025
Associate of Applied Science - Computer Information Systems
Tompkins Cortland Community College