Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicholas Manee

Jersey City,NJ

Summary

Operations and customer support professional with nine years of experience in retail, e-commerce, and financial services. Skilled in back-office support, order management, data entry, and customer resolution. Experienced in using CRM and ERP systems to manage workflow, process orders, and support team operations.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Safilo USA
Secaucus, NJ
07.2024 - 04.2025
  • B2B support via phone, email, and live chat for optical and fashion eyewear accounts.
  • Order entry, management and after sales support
  • Opened and maintained help-tickets for accounts and internal sales reps.
  • Assisted sales reps with order entry, product inquiries, and account updates.
  • Resolved delivery issues and logistics concerns using carrier systems and internal tools.
  • Managed return authorizations, exchanges.

Client Advisor

Christian Dior Couture
Jersey City, NJ
09.2021 - 01.2024
  • Drive personal sales growth, and exceed targets through strategic client engagement.
  • Managed client communications across multiple channels, ensuring timely and effective responses.
  • Facilitated repair processes, and provided comprehensive after-sales support for luxury items.
  • Maintaining consistent client support during the purchase and repair phases.
  • Handling inquiries and resolving issues for leather goods, and fine jewelry.
  • Drove luxury retail performance through personalized client relationships and VIP service excellence.

Data Entry Lead

Yellowstone Capital
Jersey City, NJ
08.2017 - 05.2021
  • Data entry of applications, financial documentation, and legal contracts.
  • Reviewed contracts and financial documents, maintaining accuracy.
  • Assisted the management team in training new team members on procedures, fostering team continuity.
  • Managed communication channels, improving client satisfaction.
  • Led data entry team operations, streamlined workflows, and implemented quality control measures while managing.
  • Tracking and monitoring daily productivity KPIs.

Education

Some College (No Degree) - Commercial Art - Graphic Design Program

Lansing Community College
Lansing, MI

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
  • Shipping and Logistics OMS (SAP, Oracle, UPS Quantum)
  • Order processing and management
  • Live chat support (Help Desk, Zendesk)
  • CRM management (Salesforce, Microsoft Dynamics)
  • SOP Development and Implementation

References

References available upon request.

Timeline

Customer Service Agent

Safilo USA
07.2024 - 04.2025

Client Advisor

Christian Dior Couture
09.2021 - 01.2024

Data Entry Lead

Yellowstone Capital
08.2017 - 05.2021

Some College (No Degree) - Commercial Art - Graphic Design Program

Lansing Community College

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