Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Marafino

Garnet Valley,PA

Summary

Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated during my tenure at ACAC. Skilled in safe chemical handling and fostering team collaboration, I excel in creating inviting environments and improving efficiency. My commitment to health and safety compliance and exceptional guest service has consistently elevated guest experiences.

Overview

3
3
years of professional experience

Work History

Housekeeper

ACAC
08.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Adhered to professional house cleaning checklist.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Returned emptied garbage receptacles to proper locations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Stock Room Associate

American Eagle Outfitters, Inc
05.2023 - 11.2023
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
  • Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Kept work areas neat, clean and free from debris.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Sales Associate

American Eagles Outfitters
07.2021 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Education

High School Diploma -

West Chester Bayard Rustin High School
West Chester, PA
06.2023

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Health and safety compliance
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-Oriented
  • Physically strong
  • Complex Problem-Solving
  • Guest Relations
  • Time Management
  • Multitasking and Prioritizing
  • Team Support and Collaboration
  • Guest Service and Support
  • Supply Stocking
  • Relationship Building
  • Restroom Servicing
  • Trash Collection and Disposal
  • Safe Chemical Handling
  • Laundry Management
  • Folding clean laundry

Timeline

Housekeeper

ACAC
08.2023 - Current

Stock Room Associate

American Eagle Outfitters, Inc
05.2023 - 11.2023

Sales Associate

American Eagles Outfitters
07.2021 - 11.2023

High School Diploma -

West Chester Bayard Rustin High School

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Nicholas Marafino