Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Marcum

Inez,KY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

IT Administrator

Appalachian Wireless
06.2018 - Current
  • Evaluated software products to determine compatibility with existing systems.
  • Planned and implemented upgrades to system hardware and software.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maximized system availability through development and testing of contingency plans.

IT Support Coordinator

Appalachain Wireless
06.2018 - Current
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Handled incoming and outgoing shipping and receiving activities.

IT Support

Appalachian Wireless
06.2018 - Current
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for employees.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Field Technician

Rite Aid
12.2008 - 06.2018
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Communicated with customers to provide updates, gather information and resolve issues.

Shift Supervisor

Rite Aid
12.2006 - 12.2008
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Enforced company policies and regulations with employees.
  • Applied security, safety, and loss prevention strategies during shifts.

Education

Associate of Arts - Universal Stuides

Morehead State University
Morehead, KY
08.2012

Skills

  • Software Installation
  • Server Management
  • Data Management
  • Remote Support
  • Hardware troubleshooting
  • System Testing
  • Technical Troubleshooting
  • Hardware Installation
  • System updates
  • Problem-Solving
  • Time management abilities
  • Teamwork and Collaboration

Timeline

IT Administrator

Appalachian Wireless
06.2018 - Current

IT Support Coordinator

Appalachain Wireless
06.2018 - Current

IT Support

Appalachian Wireless
06.2018 - Current

Field Technician

Rite Aid
12.2008 - 06.2018

Shift Supervisor

Rite Aid
12.2006 - 12.2008

Associate of Arts - Universal Stuides

Morehead State University

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Nicholas Marcum