Nicholas Marino
Indianapolis,IN
Summary
A versatile Field Service Engineer offers five years in robotics and large format printer experience with advanced technical knowledge in diagnostics, repair, troubleshooting, and customer service. Diligent, dependable, and service-driven with strong follow-through performance on mechanical issues and hardware equipment.
Very self motivated and driven for success with a positive attitude and outlook on life and technical situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer
Epson America
Plainfield, IN
11.2019 - Current
- Diagnostics, troubleshooting, & repair of six axis and scara robots, robot controllers, part feeders, & vision systems
- Identifies root cause & delivers recommendations to alleviate future mechanical issues & failures to customers
- Communicates & collaborates with South America & Japan teams to standardize processes, ensure productivity, & produce solutions to insure production requirements are being met
- Explains & recommends service options & detailed costs to customers, such as repair estimates
- Provides customer support via phone, email, on-site, or in depot facility
- Writes documentation for future problem solving of reoccurring issues to insure quality fix & minimize down time for customers
- Assists with development of training manuals for new robotics
- Travels across North America to provide on-site service and trainings
- Adhered strictly to safety guidelines when performing service tasks onsite.
- Identified opportunities for process improvement within the Service Department.
- Assisted with the development of training materials and provided instruction to end-users.
- Created detailed documentation of service activities performed at customer sites and in house
- Conducted thorough checks on hardware components for repairs in both depot and on-site locations.
- Assisted in the creation of onboarding and training materials, supporting the growth of new employees.
- Executes in-house QC testing on new products, promptly reporting any findings to Japan/Management.
Field Service Technician
Calcomp Graphics Solutions
Cypress, CA
05.2017 - 11.2019
- Diagnosed, repaired, & troubleshoot large format ink jet printers for mechanical issues
- Analyzed equipment to isolate diagnosed faults & solutions to clients
- Collaborated with various manufactures to install their equipment & demonstrate their abilities
- Handled telephone support calls to determine issues & solutions
- Traveled to 40+ field locations per month for on-site service to clients throughout Southern California
- Produced efficient & timely reports/memos for all service calls
- Trained clients on equipment & RIP software after installation
- Delivered outstanding customer service on field visits to meet business & corporate vendors guidelines
Field Service Technician
PrePress Supply, Inc
Fountain Valley, CA
07.2015 - 05.2017
- Installed & repaired large format printers
- Mentored & trained new employees on installation & service procedures
- Provided training & technical service to clients
- Delivered outstanding customer service on field visits
- Managed the warehouse in importing, exporting, packaging, & organizing all products
Education
Epson America
Robotics Maintenance Repair & SPEL+ Programming
Calcomp Graphic Solutions
Large Format Printers
Skills
- Excellent hands-on service support
- Exceptional new hire & end-user training
- Interacting & working well with customers & staff from all backgrounds
- Six axis and Scara robot repair
- Maintenance programming and testing
- Vision systems and options setup
- On site and in house training for end users
Certification
- Two time Epson innovator award winner for contributing to the companies success within my department
- Two time Epson spotlight award winner for going above and beyond within my role
Timeline
Senior Field Service Engineer
Epson America
11.2019 - Current
Field Service Technician
Calcomp Graphics Solutions
05.2017 - 11.2019
Field Service Technician
PrePress Supply, Inc
07.2015 - 05.2017
Epson America
Robotics Maintenance Repair & SPEL+ Programming
Calcomp Graphic Solutions
Large Format Printers