Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicholas Marks

Derry,NH

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience

Work History

Operations Manager

New England Golf Cars
06.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Coordinated dispatching of 4 drivers to accomplish daily delivery requirements.
  • Oversaw operations of Parts and Sales departments to ensure that daily goals were met.

Dock Worker

A Duie Pyle
08.2020 - Current
  • Used fork lifts, hand truck and pallet jacks to move materials on dock.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.

President, Board of Directors

NH Patriot Guard Riders
05.2014 - Current
  • Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
  • Engaged in raffles and charity ride fundraising activities, raising over $100,000.
  • Motivated volunteers to meet or exceed the organizations mission.

Emergency Services Dispatcher

Merrimack County Sheriff's Office
06.2006 - 05.2019
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used IMC to track and maintain case incident numbers and logs.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.

Education

Bachelor of Science - Database Administration / Web Development

Southern New Hampshire University
Hooksett, NH

Skills

  • Critical Thinking
  • Event Planning
  • Program Management
  • Organizational Leadership
  • Remote Team Management
  • Policy and Procedure Implementation
  • Staff Management
  • Adobe Creative Suite
  • MS Access
  • MS SQL Server 2000
  • Google Suites
  • Microsoft Office

Accomplishments

  • Developed an interactive website for New England Golf Cars that resulted in an increase in traffic and inventory control for online sales
  • Created an SQL database to track and manage all requests for service, parts and rentals. Consolidating all information from more than a dozen various Excel spreadsheets.
  • Successfully assisted in organizing and leading a motorcycle charity ride for the past 4 years that has raised over $100,000 for Veterans while working with multiple other organizations, law enforcement agencies and fire departments.

Timeline

Dock Worker

A Duie Pyle
08.2020 - Current

Operations Manager

New England Golf Cars
06.2019 - Current

President, Board of Directors

NH Patriot Guard Riders
05.2014 - Current

Emergency Services Dispatcher

Merrimack County Sheriff's Office
06.2006 - 05.2019

Bachelor of Science - Database Administration / Web Development

Southern New Hampshire University

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