Nicholas Marquez
Henderson,NV
Summary
Successful Warehouse Manager offering strong background in supervising and mentoring 22 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
I'm a dedicated and organized Operations Manager with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
26
26
years of professional experience
Work History
Warehouse Operations Manager
EBC Brakes
LAS VEGAS, NV
05.2016 - Current
- Monitored stock levels and ensured availability of materials for production requirements.
- Developed and implemented cost reduction strategies to ensure efficiency and profitability.
- Maintained accurate records of all goods received or shipped from the warehouse.
- Investigated customer complaints regarding damaged or missing items from shipments promptly.
- Implemented new technologies such as automated systems or RFID scanners to improve operational efficiencies within the warehouse.
- Coordinated activities between departments to facilitate efficient processing of orders.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Identified opportunities to reduce cost and improve productivity.
- Maintained a less than 1% inventory variance year after year of a $13 million inventory value consisted of 20,000 part numbers.
Operations Manager
Toshiba Business Solutions
Pico Rivera, CA
01.2012 - 06.2014
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows and promotional initiatives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Service/Warehouse Manager
Toshiba Business Solutions
LAS VEGAS, NV
10.2007 - 01.2012
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
- Resolved customer complaints quickly and effectively.
- Created standard operating procedures for all service functions.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Field Technician Supervisor
Toshiba Business Solutions
LAS VEGAS, NV
10.2002 - 10.2007
- Assigned tasks to field technicians based on their skill level and experience.
- Provided technical guidance to field technicians.
- Performed quality assurance checks on completed installations.
- Participated in meetings with customers to discuss project requirements and timelines.
- Supervised the installation and maintenance of equipment.
- Created and implemented procedures for testing, troubleshooting, and repairing copiers.
- Prepared detailed reports summarizing service call data for management review.
- Developed training plans for new employees in the field.
- Monitored technician performance and provided feedback and coaching.
- Resolved escalated customer complaints regarding services or equipment issues.
- Maintained accurate records of service calls, repairs, and other activities performed by technicians.
- Developed strategies for improving productivity among field technicians.
- Conducted regular site visits to assess progress of installation projects.
- Tracked technician hours worked on each job assignment using a time tracking system.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Serviced and repaired designated equipment to meet company standards and specifications.
Warehouse /Field Technician
Wolco Business Solutions
Fresno, CA
11.1998 - 10.2002
- Generated warehouse shipping documents, packing lists and invoices.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Collected stock location orders and printed requests to maintain inventory control.
- Cleaned, inspected and verified operations of equipment and components to determine repair or maintenance needs.
- Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
- Tested repaired machines for proper operation prior to returning them to service.
- Installed new machines and equipment according to manufacturer's instructions.
Education
High School Diploma -
Mclane High School
Fresno, CA01-1994
Skills
- Order Fulfillment
- Stock control
- Shipping and receiving
- Cost Reduction
- Logistics Management
- Workflow Coordination
- Quality Assurance
- Staff Management
- Inventory Management
- Multiple Priorities Management
- Conflict Resolution
- Proficient in Microsoft Excel
- Interpersonal Relationships
- Operations Planning
Affiliations
Coached my kids and others in Sports.
Accomplishments
- 2002 - Field Service Top Technician of the Year
- 2004 - "Whatever it Takes" award
- 2005 - Rookie of the Year (Acquisition to Toshiba Business Solutions)
References
References available upon request.
Timeline
Warehouse Operations Manager
EBC Brakes
05.2016 - Current
Operations Manager
Toshiba Business Solutions
01.2012 - 06.2014
Service/Warehouse Manager
Toshiba Business Solutions
10.2007 - 01.2012
Field Technician Supervisor
Toshiba Business Solutions
10.2002 - 10.2007
Warehouse /Field Technician
Wolco Business Solutions
11.1998 - 10.2002
High School Diploma -
Mclane High School
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