Nicholas Marrou

• Responsible to make a welcoming environment by greeting customers, taking orders accurately in-person or on the phone, and processing payments.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed approximately 20 calls from customers

I was part of the organization, where I managed the front desk, greeting visitors and handling inquiries with a professional demeanor.

• Coordinated communication between clients and service departments to enhance customer experience.
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Implemented office supply inventory management system, reducing waste and optimizing procurement processes.