Nicholas Marsh
Laramie,WY
Summary
Driven by a strong work ethic and exceptional customer service skills, I elevated recruitment at the Interfraternity Council by implementing data-driven strategies and optimizing technology to enhance candidate experiences. My background also includes hands-on roles at Heritage Cafe, showcasing my ability to engage guests and improve service quality through teamwork and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vice President of Recruitment
Interfraternity Council
01.2024 - Current
- Spearheaded campus recruiting initiatives, building strong relationships with universities and attracting top talent from diverse academic backgrounds.
- Streamlined candidate sourcing methods for a more efficient and targeted approach to talent acquisition.
- Implemented data-driven decision-making processes, refining recruitment strategies for maximum effectiveness.
- Optimized applicant tracking systems and other technology platforms, leveraging data and automation to simplify and enhance the candidate experience.
Server/EXPO
Heritage Cafe
01.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Dishwasher
Stonegate Cafe
02.2018 - 11.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Science - Sales, Merchandising, And Marketing
University of Wyoming
Laramie, WY05.2026
High School Diploma -
Chaparral High School
Parker, CO05.2022
Skills
- Passive Candidate Outreach
- Recruitment analytics
- Upselling
- Data-driven decision-making
- Recruitment Process Outsourcing
- Diversity and Inclusion
- Recruitment Marketing
- Social Media Recruiting
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
Accomplishments
College GPA: 3.45
2x Dean's List student
Affiliations
- Student Mobilization
- Sigma Alpha Epsilon
- Interfraternity Council
- Kaleo Internship
Certification
Ethical Leadership Certification
Timeline
Vice President of Recruitment
Interfraternity Council
01.2024 - Current
Server/EXPO
Heritage Cafe
01.2021 - 08.2024
Dishwasher
Stonegate Cafe
02.2018 - 11.2020
Bachelor of Science - Sales, Merchandising, And Marketing
University of Wyoming
High School Diploma -
Chaparral High School
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