Nicholas Martinez
Liberal,KS
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Pilot Car Driver
J's Flag Car
10.2021 - Current
- Contributed to a positive work environment by fostering teamwork among fellow pilot car drivers and support staff members.
- Coordinated closely with law enforcement personnel during escort assignments requiring additional security measures for high-profile or sensitive loads.
- Participated in ongoing training programs to stay up-to-date on industry best practices and technological advancements related to pilot car driving.
- Improved client satisfaction by providing professional and courteous customer service throughout each transport project.
Assistant Manager
Braums Ice Cream
01.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Tire and Lube Technician
National Carriers
01.2016 - 01.2018
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in semi trucks and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Yard Worker
Mead Lumber
01.2014 - 01.2016
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Assisted customers with loading lumber and other various building materials.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
Education
High School Diploma -
North West Classen
Oklahoma City, OK06.2014
Skills
- Logbook Maintenance Competence
- Self-motivation and discipline
- Traffic Control Management
- Professionalism and Courtesy
- Good time management and organization skills
Timeline
Pilot Car Driver
J's Flag Car
10.2021 - Current
Assistant Manager
Braums Ice Cream
01.2018 - 10.2021
Tire and Lube Technician
National Carriers
01.2016 - 01.2018
Yard Worker
Mead Lumber
01.2014 - 01.2016
High School Diploma -
North West Classen
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