NICHOLAS MARTINEZ
Brooklyn
Summary
Resourceful professional with a strong background in sales and customer service, ensuring operational excellence and regulatory compliance. Proven ability to lead and develop teams, implementing process improvements that enhance performance and reduce wait times. Committed to fostering a culture of safety and continuous improvement.
Overview
7
7
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
The Bronx
08.2024 - Current
Center Supervisor | BioLife Plasma Services
- Supervise daily plasma center operations, ensuring compliance with FDA, OSHA, cGMP, and company policies while maintaining the highest standards of donor safety and product quality.
- Lead, coach, and develop a team of employees by providing training, performance feedback, and operational support to ensure a high-performing, customer-focused environment.
- Coordinate staffing, workflow, and daily operations to maximize efficiency, reduce donor wait times, and achieve production goals.
- Serve as the primary machine technician for plasmapheresis equipment, performing preventative maintenance, inspections, calibration checks, and operational testing to ensure equipment reliability and regulatory compliance.
- Diagnose and troubleshoot mechanical, electrical, and software-related issues with plasmapheresis machines, performing repairs when possible and coordinating vendor support for complex issues.
- Minimize equipment downtime by responding quickly to machine malfunctions and implementing effective corrective actions to keep operations running smoothly.
- Maintain detailed maintenance logs, service records, and equipment documentation in accordance with regulatory and company requirements.
- Conduct quality assurance checks and routine audits to ensure operational excellence, regulatory compliance, and product quality.
- Analyze operational issues and implement process improvements that enhance workflow, equipment performance, and team productivity.
- Resolve donor and employee concerns professionally while promoting a culture of safety, accountability, and continuous improvement.
Supervisor Manager
Walgreen Pharmacy
Brooklyn
02.2020 - 08.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensure greatest level of client satisfaction through observation, communication, and implementation of better programs and processes.
- Achieve 100% scores in all areas of customer service, including active listening, leadership skills.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Assistant Manager
Jimmy Jazz
Brooklyn
09.2021 - 03.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Associate of Science - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NYHigh School Diploma -
Expeditionary Learning School For Community Leaders
Brooklyn, NYSkills
Proficient in MS Word, MS Excel, and MS PowerPoint
Strong attention to detail; highly organized with excellent time management skills
Ability to work independently and collaboratively
Ability to manage multiple engagements and tasks in a fast-paced, rapidly growing, and interactive team environment
- Plasma center operations
- Equipment maintenance
- Team leadership
- Problem solving
- Technical troubleshooting
Timeline
Center Supervisor
Biolife Plasma Services
08.2024 - Current
Assistant Manager
Jimmy Jazz
09.2021 - 03.2022
Supervisor Manager
Walgreen Pharmacy
02.2020 - 08.2024
Associate of Science - Criminal Justice
Kingsborough Community College of The City University of New York
High School Diploma -
Expeditionary Learning School For Community Leaders