Nicholas Martino
Deerfield Beach
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Royal Blues Hotel
Deerfield Beach
07.2023 - 12.2024
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Collaborated with the marketing team to plan and execute promotional events.
- Developed and implemented effective strategies to maximize profits.
- Managed daily operations of the hotel , including scheduling and supervising staff.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Identified customer needs and delivered relevant solutions and promotions.
- Organized special events such as promotions or fundraisers to drive business growth.
- Coordinated with the General Manager to develop and implement strategic plans.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Claims Specialist
MedPro
Tamarac
08.2017 - 11.2023
- Collaborated with healthcare providers to resolve issues related to denied or delayed claims.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified eligibility of patients for coverage under specific plans or policies.
- Utilized specialized software applications such as Microsoft Excel, Access when necessary.
- Adhered strictly to all HIPAA privacy standards while handling confidential patient information.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Los Gatos High School
California 07-2011
Skills
- Team leadership strength
- Training and development background
- Training and development skill
- Strategic planning skill
- Team leadership expertise
- Business operations background
- Problem-solving
- Communication skills
- Conflict resolution
- Problem-solving abilities
- Microsoft office
Timeline
Assistant General Manager
Royal Blues Hotel
07.2023 - 12.2024
Claims Specialist
MedPro
08.2017 - 11.2023
High School Diploma -
Los Gatos High School