Nicholas Materowski
Sayreville,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
Wakefern Food Corporation
10.2022 - Current
- Managed over 50 customer calls per day.
- Responded to customer inquiries and provided technical assistance over phone while creating detailed tickets to track and resolve issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Researched, troubleshot and identified solutions to technical problems.
Supervisor
Starbucks
08.2020 - 10.2022
- Improved drive-thru times from over 5 minutes down to a consistent 45 seconds during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Supervisor
Rita's Italian Ice
06.2016 - 10.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Shift Leader
Starbucks
10.2017 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Some College (No Degree) - Computer Science
- Relevant Coursework: Introduction to Computer Science I & II, Foundations of Computer Science I, Professional Development in Computing, Database System Design and Management, Principles of Operating Systems, Computers Society and Ethics, & Computing and Effective Communications
Skills
- Customer Support
- Database Research
- Quality Assurance
- Data Entry
- Application Support
- User Training
- Technical Support
- Technical Troubleshooting
- Help Desk Support
- Python
- Java
- C
Timeline
Customer Care Specialist - Wakefern Food Corporation
10.2022 - Current
Supervisor - Starbucks
08.2020 - 10.2022
Shift Leader - Starbucks
10.2017 - 08.2020
Supervisor - Rita's Italian Ice
06.2016 - 10.2020
New Jersey Institute of Technology - Some College (No Degree), Computer Science
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