Nicholas Matthis
Indianapolis,IN
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, team leadership and relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
13
13
years of professional experience
Work History
Operations Manager
Greenway Waste & Recycling
Indianapolis, IN
06.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Remotely managed multiple markets across the country, including Kansas City, Columbus, OH, and Orlando, Florida.
- Helped facilitate the acquisition of a $3 million business while maintaining and growing current markets.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Created P&L's and several other Excel spreadsheets to monitor and organize operational spending.
- Managed over 30 direct reports.
- Built relationships with sales reps and clients in the industry to maximize growth.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Service Advisor
All State Ford
Louisville, KY
05.2022 - 06.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Ensured that all customer inquiries were handled promptly and accurately.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Quality Control Supervisor
United States Marine Corps
Jacksonville, NC
07.2020 - 04.2022
- Documented all inspection results in the company database system.
- Managed the induction of all trucks coming in from 2nd Marine Expeditionary Force for third echelon repairs.
- Provided and authorized final inspections on repairs for trucks to be dispatched back to their original unit.
- Provided guidance and technical support to production staff regarding quality issues.
- Trained new employees on proper use of inspection tools and techniques.
- Monitored process control systems to maintain optimal conditions for production runs.
Diesel Technician
United States Marine Corps
Jacksonville , NC
04.2018 - 07.2020
- Worked as a floor mechanic for two years troubleshooting military vehicles and applying accurate repairs.
- Supervised a fire team element, dispatched around base repairing gear for various units for one year.
- Oversaw the induction and completion of maintenance of Motor Transport Maintenance Company as Maintenance Chief/Quality Control for one year.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Filled in required timesheets, warranty claims and quality documents via handwritten forms or business system input screens.
- Diagnosed systems by troubleshooting malfunctions and tracing problems.
- Removed malfunctioning parts and repaired components or installed new ones.
- Completed repair, maintenance and quality inspections on various military vehicles.
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Utilized databases such as GCSS to process and complete service requests and track work history.
Hub Supervisor
United Parcel Service, UPS
Louisville, KY
03.2016 - 04.2018
- Assigned tasks to employees while supervising daily operations and task completion.
- Trained and mentored new employees with focus on store best practices to improve onboarding processes.
- Oversaw compliance with labor laws and union policies.
- Promoted culture of integrity, positivity and collaboration by delivering top-notch employee coaching and mentoring.
- Trained package handlers on front end operations and company policies.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Taught junior employees how to meet operational and personal goals within the company.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Directly coordinated the movement of packages through the hub on a nightly basis.
- Oversaw the handling of restricted Shipments.
- Directly coordinated and oversaw inbound operations on a nightly basis.
Package Handler
United Parcel Service, UPS
Louisville, KY
07.2012 - 03.2016
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Alerted quality control of shortages or damaged goods identified when unloading trucks.
Education
High School Diploma -
Fairdale High School
Fairdale, KY05.2012
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INLeadership -
Corporals Leadership Course
United States Marine CorpsSkills
- Fleet management
- Leadership development
- Administrative skills
- Operational procedures
- P&L management
- Inspection procedures
- Business Development
- Market analysis
- Data analysis
- Project management
- Process improvement
- Team building
- Employee training
Timeline
Operations Manager
Greenway Waste & Recycling
06.2023 - Current
Service Advisor
All State Ford
05.2022 - 06.2023
Quality Control Supervisor
United States Marine Corps
07.2020 - 04.2022
Diesel Technician
United States Marine Corps
04.2018 - 07.2020
Hub Supervisor
United Parcel Service, UPS
03.2016 - 04.2018
Package Handler
United Parcel Service, UPS
07.2012 - 03.2016
High School Diploma -
Fairdale High School
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana
Leadership -
Corporals Leadership Course
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