Nicholas Maza
Miami,Florida
Overview
6
6
years of professional experience
Work History
Automotive Porter/ Trainee Service Advisor
Lexus of Kendall
Miami, Florida
02.2022 - Current
- Placed number tags on inside of customer cars for scheduled maintenance while limiting chance of service error
- Taught fellow coworker how to do job while also managing time spent doing necessary work
- Analyzed Lexus courtesy vehicles then washed and vacuumed once customers would finish utilizing
- Moved cars from one location to another for transport or delivery purposes.
- Reported any defects or damages found during inspections to supervisors immediately.
- Followed safety protocols while driving company vehicles offsite.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Trained with service advisors off the clock, making calls and following up with customers.
- Trained in opening and closing repair orders.
- Helped as a service advisor on the days the dealer was understaffed.
Sales Associate
Footlocker Dadeland
Miami, Florida
06.2021 - 11.2021
- Gained skills to fast and efficiently work with a team while also maintaining a great attitude
- Led 8 member team with most sales of around $2000 on some of toughest days as a part time employee
- Learned to analyze sales floor and get to every customer with speed and productivity.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Sales Associate
El Capitan
Miami, Florida
05.2018 - 08.2019
- Gained Sales experience while using two languages in a store with much knowledge
- Studied skills such as fill fishing reels with fishing line and utilized outdoors skills such as cutting and tying rope
- Managed to learn from customers information about products to help store sell roughly 5% more.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Suggested ideas for improving store operations and increasing profits.
Education
Bachelor of Business Administration (BBA) -
Florida International University
05.2024
Undeclared -
Miami-Dade College
08.2022
Undeclared -
St. Thomas University
05.2020
Skills
- Languages: English (Native), Spanish (Native)
- Software Knowledge: Microsoft Word, Excel, Powerpoint
- Physically abled to lift 100 pounds over head if needed
- Well mannered in Human resources help
- Vehicle Transport
- Work Planning
- Customer Service
- Telephone Etiquette
- Client Account Management
- Upselling
- Business Development
- Strategic Planning
Timeline
Automotive Porter/ Trainee Service Advisor
Lexus of Kendall
02.2022 - Current
Sales Associate
Footlocker Dadeland
06.2021 - 11.2021
Sales Associate
El Capitan
05.2018 - 08.2019
Bachelor of Business Administration (BBA) -
Florida International University
Undeclared -
Miami-Dade College
Undeclared -
St. Thomas University