Nicholas McAllister
Chickasha,OK
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Store Manager
U.S. Cellular
06.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Top performing location in the market
- #1 in market
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- #1 overall employee sales ranked
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
F&I Manager
John Holt Chevrolet
01.2019 - 01.2021
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Completed, reviewed and processed paperwork to finalize sales.
- Performed quality assurance checks on all purchases and contract details.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Worked with lending institutions to secure financing and fulfill contracts.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
Sales Manager
Solutions auto group
11.2018 - 01.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Auto Sales Consultant
Milo Gordon auto mall
08.2018 - 11.2018
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Demonstrated car technology options and available amenities and upgrades for each model.
Sales Representative
AT&T
09.2014 - 06.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- #1 sales person in my region multiple times
- 87 new lines in one sale store record
Server and Bartender
El Chico Restaurant
04.2009 - 09.2014
- Server and bartender kept bank gave change constant attention to customer needs
Quality Control Inspector
Sheehan Pipeline
06.2007 - 03.2009
- Quality control foreman for coating of pipe and safety of burying pipe
Skills
- Order Management
- Product and Service Sales
- Staff Management
- Accurate Cash Handling
- Goals and Performance
- Maximizing Profitability
- Store Opening and Closing Procedures
- Sales Expertise
- Customer Service
- Team Leadership
- Inventory Management
- Multitasking and Organization
- Bank and Safe Deposits
- Operations Oversight
- Marketing and Advertising
- Culture Development
- Delegating Work
- Staff Supervision
- Work Planning and Prioritization
- Outstanding Communication Skills
- Leadership Development
- Recruiting and Hiring
- Customer Relations
- Financial Operations Management
- Positive and Friendly
- Document Preparation
- Dealership Management
- Customer Proposals
- Aftermarket Products
- Client Needs Assessment
- Lender Relations
- Customer Preferences
- Expense Reports
Timeline
Store Manager
U.S. Cellular
06.2021 - Current
F&I Manager
John Holt Chevrolet
01.2019 - 01.2021
Sales Manager
Solutions auto group
11.2018 - 01.2019
Auto Sales Consultant
Milo Gordon auto mall
08.2018 - 11.2018
Sales Representative
AT&T
09.2014 - 06.2018
Server and Bartender
El Chico Restaurant
04.2009 - 09.2014
Quality Control Inspector
Sheehan Pipeline
06.2007 - 03.2009
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