Nicholas McAllister
Euless,TX
Summary
Supportive Computer Repair Technician with Extensive understanding of software installations and excellent customer service skills . Committed to cost-effective repairs and honest, transparent work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Computer Repair Technician 2
OnTrack Staffing
06.2023 - 11.2023
- My daily office duties included a verity of tasks such as Data entry; recording all information for devices and keeping detailed technician notes, I tested computers using a computer software program to diagnose internal devices problems and then repair any of the discovered broken or other issues referred by the customers. I also cleaned/sanitized, graded and QA all devices from, Desktop Computer, Laptop Computer, Apple Mac books and Desktops, Apple Laptops, Apple Ipads, Iphones, and Android's as well.
- During my Experienced i learned how to be come a team player and be more involved in team building exercises.
- I have also fulfilled other roles while at this company from reimaging computers to a new Refurbished Copy of OS-mac or Windows, wiring, Setting up stations and computer material handling. I also researched and identified problems with computers and advised staff and clients on plans of action.
Amazon Fulfillment Associate
Amazon
06.2023 - 10.2023
- My daily duties included, unloading pallets and deliveries and organizing products in warehouse. I Utilized pallet jacks, sit down fork lift, high reach lifts and dollies to load and unloaded goods from trucks, containers, and placing item's trough out the ware house in designated locations.
General Manager
Wingstop
05.2022 - 02.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Computer Technician
DML computer repair
05.2022 - 01.2023
- Overnight computer repair job helping customers fix common computer problems
- Diagnosed and fixed any issues the customer stated was wrong with the device
- Worked with Apple, PC, Linux mobile, and tablet devices.
Department Manager
McDonald's - Ababa & Co
08.2017 - 05.2022
- My primary duties were to lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit
- My other responsibilities were managing assigned systems like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to the General Manager.
- I also Worked as the Guest Service Department Manager, responsible for ensuring Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service
- I Further worked as the Kitchen Department Manager, responsible for ensuring the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.
Walmart customer service
24-7 Intouch
02.2015 - 06.2017
- Job duties included providing exceptional customer service to customers via phone, email, and chats, by responding to customer inquiries in a timely manner, providing accurate information and solutions
- Utilized problem-solving skills to resolve customer issues quickly and efficiently while maintaining up-to-date knowledge of products and services offered by the company
- Followed established procedures for handling customer complaints and escalations.
Education
Bachelor's degree - Cybersecurity
University of Phoenix-Online Campus
11.2023
Associate's degree - Computer Science
Metropolitan State University of Denver
06.2022
College Degree - Computer repair
Pickens Technical College
05.2013
12 grade -
Rangeview High School
05.2013
Skills
- Food preparation
- Restaurant experience
- Food safety
- Culinary experience
- Active Directory (1 years)
- Microsoft Intune (1 years)
- Microsoft Office (1 years)
- IT support (1 years)
- Computer skills (8 years)
- C# (2 years)
- Visual Basic (2 years)
- Visual Studio (2 years)
- Management (7 years)
- Computer hardware (2 years)
- Customer service (2 years)
- Call center (2 years)
Certification
Driver's License, 11/01/26
Languages
English
Spanish
Assessments
- Management & leadership skills: Planning & execution, 03/01/23, Planning and managing resources to accomplish organizational goals
- Sales skills, 06/01/23, Influencing and negotiating with customers
- Supervisory skills: Motivating & assessing employees, 03/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
- Work style: Reliability, 11/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, 03/01/23, Identifying and resolving common customer issues
- General manager (hospitality), 06/01/23, Solving group scheduling problems and reading and interpreting P&L statements
- Technical support: Customer situations, 07/01/23, Responding to technical support situations with sensitivity
- Typing, 03/01/23, Transcribing text
- Work style: Conscientiousness, 11/01/23, Tendency to be well-organized, rule-abiding, and hard-working
- Technical support, 07/01/23, Performing software, hardware, and network operations
Licenses
Driver's License, 11/01/26
Timeline
Computer Repair Technician 2
OnTrack Staffing
06.2023 - 11.2023
Amazon Fulfillment Associate
Amazon
06.2023 - 10.2023
General Manager
Wingstop
05.2022 - 02.2023
Computer Technician
DML computer repair
05.2022 - 01.2023
Department Manager
McDonald's - Ababa & Co
08.2017 - 05.2022
Walmart customer service
24-7 Intouch
02.2015 - 06.2017
Bachelor's degree - Cybersecurity
University of Phoenix-Online Campus
Associate's degree - Computer Science
Metropolitan State University of Denver
College Degree - Computer repair
Pickens Technical College
12 grade -
Rangeview High School
Driver's License, 11/01/26
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