Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicholas McCarthy

Middleton,ID

Summary

Accomplished Branch Manager and former Police Officer with a proven track record in team leadership and risk mitigation. Excelled at Best Pest Control by enhancing customer loyalty and ensuring safety protocols, demonstrating exceptional interpersonal and communication skills. Known for a strong work ethic and attention to detail, adept at driving significant improvements in customer satisfaction and team efficiency.

Overview

10
10
years of professional experience

Work History

Branch Manager

Best Pest Control
Boise , Idaho
10.2023 - Current
  • Performed regular audits of financial records in order to ensure accuracy.
  • Conducted regular performance reviews for all employees in the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Managed staff scheduling, hiring and training processes.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Monitored financial performance of the branch on a monthly basis.
  • Established strong working relationships with external partners such as vendors and suppliers.

Police Officer

Daly City Police Department
Daly City , CA
09.2014 - 08.2023
  • Responded to emergency calls for service and provided assistance as needed.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Documented observations and actions by radioing information and completing reports.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Wrote detailed arrest and accident reports.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Successfully worked in a team environment, as well as successfully contributed to the team environment in a leadership role.

Education

Police Academy Certificate - Modular Police Academy

Santa Rosa Junior College
Santa Rosa, CA
12-2013

High School Diploma -

Casa Grande High School
Petaluma, CA
06-2009

Skills

  • Excels in team leadership
  • Risk mitigation
  • Strong team-builder
  • Reliable
  • Excellent work ethic
  • Attention to detail
  • Documentation
  • Security and safety protocols
  • Strong interpersonal skills
  • Public speaking
  • document flow coordination
  • Dependable
  • Excellent communication skills

Accomplishments

  • 2016 & 2017 Valor Award from San Mateo County Lions Club
  • Life Saving Award - Daly City Police Department
  • Multiple accommodations for arrests, investigations and good decision making under stressful circumstances - Daly City Police Department

Timeline

Branch Manager

Best Pest Control
10.2023 - Current

Police Officer

Daly City Police Department
09.2014 - 08.2023

Police Academy Certificate - Modular Police Academy

Santa Rosa Junior College

High School Diploma -

Casa Grande High School

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Nicholas McCarthy