Nicholas McCoach
Customer Satisfaction
Cocoa,FL
Summary
Dynamic and results-driven professional with extensive experience at Bluworld USA as a Certified Lead Installation Technician. Proven expertise in plumbing/electrical troubleshooting and exceptional problem-solving abilities led to enhanced customer satisfaction and reduced installation times. Committed to safety and quality, fostering teamwork and collaboration to achieve project goals efficiently. Combined strategic thinking with hands-on experience to deliver solutions and enhance organizational performance. Outstanding skills working in Specialized construction to install systems, repair equipment and deliver solid customer service.
Overview
19
19
years of professional experience
8
8
Certifications
Work History
Lead Installation Technician
Bluworld USA
03.2019 - Current
- Managed communications between other trades to allow efficient and quality work while demonstrating time management skills
- Enhanced customer satisfaction by ensuring timely and accurate installation of equipment.
- Implemented cost-saving measures while maintaining quality standards, ultimately benefiting company profits and reputation.
- Maintained high-quality craftsmanship, resulting in excellent customer feedback and repeat business.
- Worked with Architect and engineering team to correct system flaws before and during installation resulting in a high quality, fully functional product.
- Performed regular maintenance checks on all tools and equipment used during installations, minimizing downtime due to broken or faulty equipment.
- Completed complex installations within tight deadlines, showcasing strong problem-solving abilities and adaptability under pressure.
- Ensured safety compliance, leading to a decrease in workplace accidents during installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Provided exceptional service by troubleshooting issues and resolving them promptly during installations.
Grocery Replenishment Specialist
Publix
09.2006 - 03.2019
- Managed approximately 15-20 incoming calls and between 20-30 in-person questions or concerns per day
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Facilitated timely price changes on shelf tags, ensuring accurate reflection of current promotions or discounts.
- Streamlined grocery replenishment processes through effective communication with team members and management.
- Received and checked multiple daily deliveries for dairy, frozen, grocery, and HBC products.
- Safeguarded store safety by identifying potential hazards and maintaining clean workspaces throughout the replenishment process.
- Reduced out-of-stock occurrences by diligently monitoring stock levels and proactively addressing discrepancies.
- Provided exceptional customer service while performing grocery replenishment tasks, resulting in positive feedback from shoppers and management alike.
- Boosted department productivity by organizing backroom storage areas for easier access to products for restocking.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
- Collaborated with other departments to facilitate efficient merchandise flow during peak times and promotional events.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
- Operated stockroom equipment such as scissor lifts and balers.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Hydraulic Specialist
Janco Enterprises
06.2009 - 09.2011
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized inventory management, minimizing waste and reducing costs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
High School Diploma -
Rockledge High School
Rockledge, FL05-2005
Skills
- Blue print interpretation and task prioritization
- Troubleshooting and diagnosis
- Attention to detail and multitasking
- Adaptability and flexibility
- Superior customer service and problem-solving
Certification
- Florida Drivers License
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
- OSHA Safety Certification - Occupational Safety and Health Administration. 10 & 30 - hour
- ServSafe Food Handler's Certification
- Telehandler and Manlift Certifications
- Rigging and Crane signal Certifications
- Heavy equipment operations Certifications
Timeline
Lead Installation Technician
Bluworld USA
03.2019 - Current
Hydraulic Specialist
Janco Enterprises
06.2009 - 09.2011
Grocery Replenishment Specialist
Publix
09.2006 - 03.2019
High School Diploma -
Rockledge High School
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