Nicholas McGowan
Sacramento,CA
Summary
With a proven track record at Go Green Sustainability Centers, Inc, I've excelled in operations management and team collaboration, significantly enhancing efficiency and fostering a culture of continuous improvement. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and the ever-changing technological landscape. Consistently beneficial to all technical operations and technological procedures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Go Green Sustainability Centers, Inc
01.2024 - Current
- Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentor team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversee day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guide teams through periods of significant industry changes by providing clear communication and decisive leadership during transitions.
- Promote a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Enhance company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiate favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Negotiate contracts and agreements to secure favorable terms and maximize profits.
- Champion the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Implement robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
Level 3 Technician
Go Green Sustainability Centers, Inc
10.2018 - 01.2024
- As a Level 3 Tech, preformed many of the hardware, software and network key duties as a Level 2 Tech in addition to:
- Decreased downtime for critical systems through proactive maintenance and troubleshooting procedures.
- Exceeded annual performance targets consistently throughout tenure as a Level 3 Technician, earning recognition from management for outstanding contributions.
- Maintained high levels of operational efficiency through continuous process improvements, identifying opportunities for cost savings where possible.
- Ensured seamless integration of new technologies into existing infrastructure, minimizing disruptions in service levels.
- Delivered exceptional results under tight deadlines, completing urgent repair requests in a timely manner without compromising quality standards.
- Mentored junior technicians, sharing valuable knowledge and best practices to enhance team capabilities overall.
- Safeguarded sensitive data through implementation of robust security protocols and access controls.
- Streamlined operations by automating manual processes, improving overall efficiency for the company.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Level 2 Technician
Go Green Sustainability Centers, Inc
04.2012 - 10.2018
- Managed inventory levels of parts and supplies, ensuring adequate stock was available for prompt repair resolutions.
- Helped the Level 3 Technician with training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
- Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
- Assisted in the development of internal knowledge based policies to streamline technician access to relevant information during service calls.
- Worked closely with other departments to address cross-functional concerns efficiently and effectively.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, docking stations, as well as PC's, laptops, switches, servers etc.
- Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services such as ITAD Summit and Mobile Disrupt
- Proved successful working within tight deadlines and a fast-paced environment.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
Level 1 Technician
Go Green Sustainability Centers, Inc
10.2009 - 04.2012
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Recommended new and replacement hardware and software purchases.
- Received hardware from the Initial Audit Department using internal tracking system
- Maintained accurate inventory records of IT equipment, facilitating better asset management decisions.
- Requested and managed ICC components used for hardware repair and refurbishment
Education
Bachelor of Arts - Computer Engineering
National University
La Jolla, CA06.2026
Business Administration
Sacramento City College
Sacramento, CAHigh School Diploma -
C.K. McClatchy High School
Sacramento, CA06.2006
Skills
- Expert Diagnostics
- Network configuration
- Hardware Installation
- Desktop Technical Support
- Peripheral Repair
- Data Security Expertise
- Microsoft Windows and Office
- Organizational Skills
- Team Collaboration
- Effective Communication
- Decision-Making
- Analytical Thinking
- Process Improvement
- Compliance Knowledge
- Performance Management
- Cross-Functional Teamwork
Affiliations
- National Association of Information Destruction AAA
- Board Member and Officer for 2 non-profit organizations and 1 for profit
Certification
Google Cybersecurity Professional Certificate
Currently enrolled in Intro to TCP/IP (for a refresher) and COMPTIA A+
Timeline
Chief Operating Officer
Go Green Sustainability Centers, Inc
01.2024 - Current
Level 3 Technician
Go Green Sustainability Centers, Inc
10.2018 - 01.2024
Level 2 Technician
Go Green Sustainability Centers, Inc
04.2012 - 10.2018
Level 1 Technician
Go Green Sustainability Centers, Inc
10.2009 - 04.2012
Bachelor of Arts - Computer Engineering
National University
Business Administration
Sacramento City College
High School Diploma -
C.K. McClatchy High School
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