Nicholas McHugh
Pompano Beach,FL
Summary
Focused and dedicated insurance professional with 5+ years of experience providing superior customer service for ACA, Medicare and Life Insurance policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
STATE LICENSED, MANAGER / TRAINER
ENHANCE HEALTH
Coral Springs, FL
02.2019 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed and implemented new sales strategies to update product lines.
- Ensured compliance with local laws regarding telemarketing activities.
- Created scripts for outbound calls in accordance with company policies and procedures.
GENERAL MANAGER
CUBESMART
Fort Lauderdale, FL
12.2011 - 02.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
INSURANCE VERIFIER
US COVERAGE
Coral Springs, FL
11.2009 - 12.2011
- Verified accuracy of customer information by collecting and inputting data into system.
- Performed periodic reviews of existing customers' accounts for accuracy and completeness.
- Maintained up-to-date knowledge of industry trends and developments in verification procedures.
- Performed document review to ensure compliance with standards and regulations.
- Prepared reports regarding verification results for management review.
- Ensured all customer information was collected, stored, and handled securely.
- Controlled access to confidential information according to established guidelines.
SHIPPING/RECEIVING SUPERVISOR
JEWELRY REPAIR ENTERPRISES, INC
Lake Worth, FL
12.2008 - 11.2009
- Maintained records of all materials received or shipped from the warehouse.
- Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.
- Ensured that all incoming and outgoing shipments were properly documented and tracked.
- Coordinated with vendors, suppliers, customers, and other departments to resolve shipping issues in a timely manner.
- Trained new employees on company policies and standard operating procedures related to shipping and receiving.
Education
HIGH SCHOOL DIPLOMA -
MONARCH HIGH SCHOOL
01.2008
Skills
- Account Management
- Customer Needs Assessment
- Rapport Building
- Appointment Management
- CRM Tracking
- Customer Service
- Consultative Sales Techniques
- Operations Management
Certification
2-15 Resident Health & Life Agent License
Timeline
STATE LICENSED, MANAGER / TRAINER
ENHANCE HEALTH
02.2019 - Current
GENERAL MANAGER
CUBESMART
12.2011 - 02.2019
INSURANCE VERIFIER
US COVERAGE
11.2009 - 12.2011
SHIPPING/RECEIVING SUPERVISOR
JEWELRY REPAIR ENTERPRISES, INC
12.2008 - 11.2009
HIGH SCHOOL DIPLOMA -
MONARCH HIGH SCHOOL
Similar Profiles
Santiago ValdesSantiago Valdes
Health Insurance Consultant at Enhance HealthHealth Insurance Consultant at Enhance Health
Liliya LiskevichLiliya Liskevich
Health Insurance Sales Agent at Enhance HealthHealth Insurance Sales Agent at Enhance Health
MARK SCHULERMARK SCHULER
SVP, Brand and Marketing at Enhance HealthSVP, Brand and Marketing at Enhance Health
Viviana LopezViviana Lopez
Heath Insurance Compliance Auditor at Enhance HealthHeath Insurance Compliance Auditor at Enhance Health
OCTIVIA STRINGEROCTIVIA STRINGER
Operations Manager at Allied Universal SecurityOperations Manager at Allied Universal Security