Nicholas McHugh
Newark
Summary
Dynamic Operations Manager with a proven track record at Waynes Auto Repair, enhancing operational efficiency and customer satisfaction. Expert in operations management and team leadership, demonstrated through empowering employees and maintaining profit margins. Skilled in fostering strong relationships and executing strategic problem-solving, significantly improving performance outcomes.
Overview
16
16
years of professional experience
Work History
Operations Manager
Waynes Auto Repair
04.2014 - Current
- Position requires an excellent skill set in sales, communication, customer service, job delegation, and a constant eye on profit margins
- Opening the building daily; Greeting customers; Performing preliminary vehicle inspections: Dutifully record customer concerns: Generate repair estimates for customers and repair orders after a sale is made: Answering all incoming calls
- Handle all part and vendor orders/ deliveries.
- Maintains expected cost of goods and profit margins.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Urban Express Charters
02.2009 - 12.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Position requires a strong skill set in sales and customer service with a strong emphasis on handling customer concerns and having a positive attitude.
- Delegating service repairs and inspections to qualified technicians: Mandated ODOT inspections: Management of all route contracts and costs associated: Cost of goods; New vehicle purchases.
Education
Certified - Automotive Service Consultant Course
National Institute For Automotive Service Excellen
Columbus, OH06-2017
Associate Degree - Business Administration And Management
University of Georgia
Athens, GA06-2004
High School Diploma -
North Cobb High School
Acworth, GA02-2002
No Degree - Automotive Engineering
North Metro Tech
Acworth, GA02-2002
Skills
- Passionate Salesman with 10 years experience
- Excellent track record of 5 star reviews
- Problem-solving under pressure
- Excellent team leadership
- Operations management
- Customer service
- Multi-location management
Timeline
Operations Manager
Waynes Auto Repair
04.2014 - Current
General Manager
Urban Express Charters
02.2009 - 12.2015
Certified - Automotive Service Consultant Course
National Institute For Automotive Service Excellen
Associate Degree - Business Administration And Management
University of Georgia
High School Diploma -
North Cobb High School
No Degree - Automotive Engineering
North Metro Tech
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