Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Nicholas Mckay

Erie,PA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

19
19
years of professional experience

Work History

Shift Manager

Rite Aid
02.2022 - 05.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Lead Sales Associate/Key Holder

Dollar General
11.2020 - 04.2021
  • I had to count drawers at end of shift and count the night deposit and manager on duty role to do returns/exchanges and complaints unload truck and stock shelves
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.

Primary support

Sitel
10.2017 - 01.2019
  • I worked from home taking customer service online order support for best buy.com
  • Resolved customer complaints with diplomatic and courteous communication.
  • Maintained detailed knowledge of company products and services to provide comprehensive support.
  • Upsold relevant products and services to increase revenue and drive customer loyalty.
  • Provided technical assistance to customers utilizing remote support tools.

Security Officer

OSS Security
04.2017 - 07.2017
  • I was a security guard at lord corporation
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Call Rep

InfoCision
08.2016 - 12.2016
  • Took calls for non profit companies
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.

customer service

Sitel
04.2015 - 03.2016
  • For directv
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

customer service

Sutherland global services
07.2014 - 04.2015
  • For directv
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Collaborated with team members to improve overall response times and service quality.

Bartender

Eastland bowl
08.2011 - 09.2012
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Cashier

Kwik Fill
08.2009 - 02.2010
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Office Assistant

Seaway window
07.2005 - 08.2008
  • I am a office assistant and have been since January of this year
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.

Food Preparation Worker

giant eagle
05.2005 - 07.2005
  • I prepared hot foods for the public.
  • Enhanced food presentation by skillfully arranging dishes and garnishing plates.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

Customer Service Representative

West telemarketing
10.2004 - 11.2004
  • I answer calls for cingular wireless and trouble shoot customers phones and help them with their bill
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

Northcoast School
Erie, PA

Skills

  • Troubleshooting
  • Customer service
  • Customer support
  • Telemarketing
  • Technical support
  • Supply Ordering
  • Inventory Control
  • Staff Development
  • Interpersonal Skills
  • Accurate Money Handling
  • Energetic and Enthusiastic
  • Cash Handling
  • Team Development
  • Delegating Work
  • Handling Customer Complaints

Personal Information

Title: customer service

Timeline

Shift Manager

Rite Aid
02.2022 - 05.2023

Lead Sales Associate/Key Holder

Dollar General
11.2020 - 04.2021

Primary support

Sitel
10.2017 - 01.2019

Security Officer

OSS Security
04.2017 - 07.2017

Call Rep

InfoCision
08.2016 - 12.2016

customer service

Sitel
04.2015 - 03.2016

customer service

Sutherland global services
07.2014 - 04.2015

Bartender

Eastland bowl
08.2011 - 09.2012

Cashier

Kwik Fill
08.2009 - 02.2010

Office Assistant

Seaway window
07.2005 - 08.2008

Food Preparation Worker

giant eagle
05.2005 - 07.2005

Customer Service Representative

West telemarketing
10.2004 - 11.2004

GED -

Northcoast School
Nicholas Mckay