Nicholas Means
Tampa,FL
Summary
Results-driven Operations Manager with 7+ years in hospitality parking and guest services. Demonstrated success in launching new properties and implementing effective service recovery strategies. Skilled in client relations and staff training, with experience in nationwide task force deployments. Strong foundation in project management and political operations supports adaptability and leadership capabilities.
Overview
8
8
years of professional experience
Work History
Guest Service Manager
Parking Management Company
Tampa, Florida
11.2022 - Current
- Lead valet operations across multiple high-traffic sites, ensuring consistent guest satisfaction and team performance.
- Handpicked for over 10 national PMC deployments to launch or stabilize properties in critical markets.
- Successfully opened a new PMC property in Indianapolis, handling all pre-opening logistics, staff onboarding, and system implementation.
- Mentored and promoted three employees into PMC management roles.
- Maintain on-call availability for emergency problem solving and client relationship management.
- Responsible for daily reporting, vehicle safety procedures, and guest issue resolution.
- Currently Manage 3 properties in all operational and accounting aspects
Assistant Account Manager
Infield Strategies
Georgia
07.2022 - 12.2022
- Oversaw logistics and scheduling for political campaign teams across multiple regions.
- Coordinated outreach efforts, resource planning, and stakeholder communication.
Valet Supervisor
Premier Parking
Indianapolis, IN
12.2020 - 11.2022
- Managed frontline valet teams, schedules, and customer service across commercial and healthcare facilities.
- Ensured operational efficiency, maintained safety standards, and handled incident reports.
- Acted as liaison between valet staff and property stakeholders, ensuring service alignment with client expectations.
- Conducted regular training and oversight to maintain team professionalism and quality standards.
Account Manager
Circle City HQ
Indianapolis, IN
03.2022 - 06.2022
- Managed sales pipelines and client relationships while tracking performance metrics.
- Presented service offerings and closed B2B contracts in competitive market settings.
Political Canvasser
Blair Consulting & Stampede America
01.2020 - 01.2022
- Executed community outreach strategies and canvassing operations.
- Engaged directly with voters to drive awareness and campaign support.
Valet Attendant
Elite Management Company
Indianapolis, IN
08.2017 - 12.2020
- Delivered friendly, professional valet service at high-end properties and during special events.
- Ensured guest vehicles were parked and retrieved safely and efficiently.
- Conducted vehicle checks and maintained detailed documentation to reduce risk.
- Contributed to a positive guest experience through consistent courtesy and awareness.
Education
Political Science & International Relations
University of Indianapolis
High School -
Franklin Central High School
Skills
- Operations Management
- Team Supervision & Staff Development
- Guest Relations & Service Excellence
- Task Force & Property Launch Leadership
- Revenue & Asset Management
- Conflict Resolution & On-Call Support
- Time-Sensitive Logistics Coordination
- Hospitality & Event Parking Expertise
Timeline
Guest Service Manager
Parking Management Company
11.2022 - Current
Assistant Account Manager
Infield Strategies
07.2022 - 12.2022
Account Manager
Circle City HQ
03.2022 - 06.2022
Valet Supervisor
Premier Parking
12.2020 - 11.2022
Political Canvasser
Blair Consulting & Stampede America
01.2020 - 01.2022
Valet Attendant
Elite Management Company
08.2017 - 12.2020
Political Science & International Relations
University of Indianapolis
High School -
Franklin Central High School