Nicholas Mellen
Benicia,CA
Summary
Skilled Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Area Manager
Linde Gas
Fremont , CA
05.2023 - Current
- Continuously monitor branch performance using KPI's
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthen relationships with clients, securing long-term partnerships and driving revenue growth.
- Interview and hire talented individuals with top-level strengths, improving organizational talent.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Sixteen Million dollar revenue currently, prior to joining revenue was fourteen million.
- P&L management of business. Successfully have eliminated twenty six thousand dollars per year.
- Oversee all regulations for DOT and Hazmat through state and federal.
- Conduct monthly safety inspections through facility and continually do safety training with all employees.
Director of Retail Operations
Goodwill Inc
Santa Rosa, CA
05.2022 - 04.2023
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- oversaw sixteen store locations with an average of twelve employees and three managers per location.
- oversaw main supply warehouse with four managers and an average of thirteen employees.
- Trained Managers on proper merchandising techniques for locations.
- Increased revenue through territory by eighteen percent for the year.
- Reduced employee turnover with teaching proper hiring techniques to store managers.
- Enhanced customer satisfaction with focused staff training on customer service and product knowledge.
- Analyzed sales data for sixteen locations to drive KPI's
- In charge of P&L for all locations.
- Supervised sixteen locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Continually monitored safety in territory. Regulatory safety inspections at locations with managers.
- Streamlined warehouse processing to optimize shipping to locations.
Corporate General Manager
Jump Freedom Inc
Rohnert Park, CA
10.2021 - 05.2022
- oversaw five locations through the nation. Each location averaged seven managers and twenty five employees.
- Ensured consistent quality by overseeing operations across multiple departments while maintaining quality control standards
- In charge of P&L for all locations
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location.
- Oversaw all safety compliance and policies for the company. Conducted all safety inspections monthly at facilities.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw two new location openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Boosted customer satisfaction ratings by implementing targeted training programs focused on improving service quality with all staff.
- Maintained a keen focus on safety and compliance, ensuring all stores adhered to relevant regulations and maintained a secure environment for both employees and customers.
District Manager in Training
Petco Animal Supplies Stores Inc.
Santa Rosa, CA
10.2018 - 10.2021
- Oversaw seven locations in district with an average of six managers and twenty employees at each location.
- Monitored all KPI's for all seven locations and partnered with store managers to improve on KPI's. Improved on total sales with an average of nine percent growth year over year.
- Oversaw safety standards in all locations. Through monthly visits I would conduct safety audits with store managers.
- Oversaw successful new store openings, coordinating logistics, staffing, merchandising, and promotional efforts to drive initial sales momentum.
- Reduced shrinkage levels by fifteen percent with an average of two percent shrinkage in each location during inventory results.
- Trained and mentored all managers in each location along with mentoring store employees
- Conducted regular visits to each location and performed location audits every quarter.
- interview, hired and trained all new managers along with interviewing store level associates.
Store Manager of Operations
Petco Animal Supplies Stores Inc.
Santa Rosa, CA
10.2017 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interviewed, hired and trained all new staff at location.
- Improved customer satisfaction through training all staff in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
District Training Manager
Petsmart
04.2015 - 10.2017
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reported issues to higher management with great detail.
Store Manager
Petsmart
Rohnert Park, CA
09.2014 - 04.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interviewed, hired and trained all new staff at location.
- Improved customer satisfaction through training all staff in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Peter Johansen High School
Modesto, CASkills
- Branch Operations Management
- Customer Service
- Excellent time management skills
- Leadership skills
- Recruiting and Hiring
- Multi-unit management
- Safety
Timeline
Area Manager
Linde Gas
05.2023 - Current
Director of Retail Operations
Goodwill Inc
05.2022 - 04.2023
Corporate General Manager
Jump Freedom Inc
10.2021 - 05.2022
District Manager in Training
Petco Animal Supplies Stores Inc.
10.2018 - 10.2021
Store Manager of Operations
Petco Animal Supplies Stores Inc.
10.2017 - 10.2018
District Training Manager
Petsmart
04.2015 - 10.2017
Store Manager
Petsmart
09.2014 - 04.2015
High School Diploma -
Peter Johansen High School
Similar Profiles
Shasi KumarShasi Kumar
WSHO (Sept 2021) – Senior WSHO (Jan 2022) – Commissioning HSE Manager (Oct 2024) at Linde GmbH (Singapore Branch) Linde Engineering Division-Linde Gas Singapore (Client-Rep)WSHO (Sept 2021) – Senior WSHO (Jan 2022) – Commissioning HSE Manager (Oct 2024) at Linde GmbH (Singapore Branch) Linde Engineering Division-Linde Gas Singapore (Client-Rep)
Tyrannus RolleTyrannus Rolle
Delivery Driver / Counter Sales Associate at Linde GasDelivery Driver / Counter Sales Associate at Linde Gas
Jekaterina BogasJekaterina Bogas
Agent Support Representative at Linde GasAgent Support Representative at Linde Gas
Bryce SchweitzerBryce Schweitzer
Senior Account Specialist at Linde GasSenior Account Specialist at Linde Gas
Carlos Ruiz-JaimeCarlos Ruiz-Jaime
Accounts Payable Clerk at A. Ruiz Construction Company & AssociatesAccounts Payable Clerk at A. Ruiz Construction Company & Associates