Nicholas Mercado
Bronx
Summary
Dynamic Project Coordinator at Trilogy Solutions with a proven track record in client engagement and regulatory compliance. Expert in financial analysis and team coaching, I successfully facilitated cross-departmental initiatives, ensuring timely outcomes and enhancing operational clarity. Passionate about driving results and fostering collaboration in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Project Coordinator
Trilogy Solutions
Bronx
06.2023 - Current
- Facilitated cross-departmental initiatives, delivering outcomes punctually for stakeholders.
- Designed tools to analyze client performance and compliance.
- Managed Workday HCM processes to uphold operational standards and regulatory requirements.
- Developed familiarity with financial services frameworks and lending methodologies.
Guest Operations Manager
Goldfish Swim School
Yonkers
01.2025 - 09.2025
- Directed client enrollment exceeding 225, achieving $42K revenue within the first month.
- Guided a team of nine staff members to ensure accurate HR and payroll processes.
- Enhanced reporting procedures to boost operational and financial clarity.
- Ensured all documentation met institutional and regulatory compliance during admissions and enrollment processes.
Administrative Coordinator
Alfred State College
Alfred
09.2022 - 05.2024
- Supported clients in managing financial and enrollment tasks.
- Provided customized advising solutions.
- Facilitated enrollment transactions, guaranteeing alignment with institutional and regulatory guidelines.
Human Resources Intern
ADP
New York
01.2022 - 08.2022
- Facilitated HR processes by managing recruitment, onboarding, and employee documentation in compliance with labor laws.
- Managed scheduling and logistics for interviews, orientations, and training sessions for incoming staff.
- Maintained confidential employee files, payroll updates, and HRIS data entry.
- Worked alongside managers to handle employee inquiries regarding benefits, scheduling, and workplace policies.
Administrative Assistant
NY Community Health Center
Bronx
01.2020 - 08.2021
- Managed confidential HR and financial records.
- Organized schedules for executives and created reports adhering to compliance requirements.
- Maintained precise records for audit purposes.
- Acquired entry-level skills in financial services through side role.
Education
B.S. - Business Administration, Sports Management
SUNY Alfred State College
01.2024
A.A.S. - Business Communication
Bronx Community College
01.2021
Skills
- Client engagement strategies
- Oversight of loan and credit files
- Sales strategy development
- Regulatory risk evaluation
- Comprehensive financial analysis
- Coaching and development
- CRM software proficiency
- Microsoft Office (Excel, Word, and Workday)
Timeline
Guest Operations Manager
Goldfish Swim School
01.2025 - 09.2025
Project Coordinator
Trilogy Solutions
06.2023 - Current
Administrative Coordinator
Alfred State College
09.2022 - 05.2024
Human Resources Intern
ADP
01.2022 - 08.2022
Administrative Assistant
NY Community Health Center
01.2020 - 08.2021
B.S. - Business Administration, Sports Management
SUNY Alfred State College
A.A.S. - Business Communication
Bronx Community College
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