Nicholas Merino

Efficient and reliable Instacart Shipper a proven track record of timely deliveries and high customer satisfaction.

• Utilized Instacart Shopping Application to accept batches and shopped for customer's approved items while keeping in touch with customers to discuss their preferences for out of stock items or substitutions through the messaging interface or by phone.
• Successfully shopped and delivered about 30 orders per week, maintaining above a 4.9 customer satisfaction rating.
• Consistently exceeded delivery time requirements ensuring prompt service.
• Personally called customers when substitutions were not posted or when customers were not available to answer through in app messages daily.

Provided safe and timely transportation for passengers to various destinations throughout Los Angeles County.

Maintained Men's department stocking, running, merchandizing, & overall organization.

• Greeted customers: Offered briefs on sales promotions and merchandise descriptions.
• Answered incoming calls and customer inquiries, placed item holds & merchandise checks, operated cash registers, replaced displays.
• Maintained working knowledge of store policies, including price changes, merchandising techniques, opening and closing procedures, advertising campaigns, promotions, and sales goals.