Nicholas Merriman
Mooresville,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Youth Ministry Intern
Christ Community Church Mooresville
07.2023 - Current
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Authored sermons, speeches and other religious materials.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Led programs such as worship, study, fellowship, and service opportunities.
- Interacted with local community, building relationships with civic organizations and other churches.
- Overseen consistent growth within the youth ministry organization
Customer Service Lead
Food Lion
05.2022 - 04.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Accounting
University of North Carolina At Charlotte
Charlotte, NC05.2025
High School Diploma -
Mooresville Senior High School
Mooresville, NC06.2021
Skills
- Motivational and Inspirational
- Group Activity Leading
- Youth Advocacy
- Prepare Talks
- Customer Complaint Resolution
- Conflict Resolution
- Service Standard Compliance
- Customer Service Excellence
Timeline
Youth Ministry Intern
Christ Community Church Mooresville
07.2023 - Current
Customer Service Lead
Food Lion
05.2022 - 04.2023
Bachelor of Science - Accounting
University of North Carolina At Charlotte
High School Diploma -
Mooresville Senior High School
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