Nicholas Merritt

Asphalt patching ,Milling of main line and turn outs , base and sub base prep, cleaning of jobs and dressing ,traffic control ,some paving

Asphalt patching ,Milling of main line and turn outs , base and sub base prep, cleaning of jobs and dressing ,traffic control ,some paving

• Supervised field operations teams to complete projects within established timelines.
• Monitored employee performance for compliance with regulations and policies.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Planned and scheduled field activities according to set timelines and order of operations.
• Investigated issues and developed effective solutions.
• Met with customers to resolve issues and build productive relationships.
• Kept teams on task to complete milestones on time.
• Built and nurtured relationships with customers and vendors to maximize profit potential.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Developed and implemented effective strategies to maximize productivity and minimize costs.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Trained workers in proper methods, equipment operation and safety procedures.
• Inspected equipment and tools used for safe operation.
• Directed projects according to schedule and quality demands.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

• Adhered to safety protocols and policies to reduce workplace hazards.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Explained diagnostic findings to customers and outlined repair or service options.
• Evaluated systems according to predetermined checklist and noted issues.
• Inspected equipment to diagnose operational issues.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.

• Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
• Set wood and other forming materials to prepare for concrete pours.
• Installed rebar and molded expansion joints and edges for concrete projects.
• Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
• Demolished and repaired old concrete surfaces.
• Assisted with installation of steel and anchor bolts to reinforce concrete.
• Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
• Maintained clean, safe worksite for team safety and to help keep projects on-track.
• Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Ordered parts for customers, and service departments
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
• Managed team of 12 direct reports
• Supervised and trained staff on product knowledge and customer service.
• Provided timely, insightful and accurate reports to upper management.
• Ordered parts for customers, repair shops and commercial department
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.