Nicholas Miale
Rochester,NY
Summary
Competitive sales leader with experience overseeing sales teams to meet and consistently exceed sales goals. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Overview
16
16
years of professional experience
Work History
Sales Supervisor
TruGreen Lawn Care
03.2018 - Current
- Mentored and coached a team of sales representatives, providing guidance on sales strategies, identifying areas for improvement and implementing necessary action plans.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Server
Log Cabin Restaurant
05.2009 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Prepared Foods Manager
Tops Friendly Markets
09.2014 - 02.2018
- Set schedules for 10+ staff by planning and designating shifts within given hours set by store manager while ensuring optimal staffing levels for the needs of the business.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste and shrink.
Education
High School Diploma -
Gananda High School
Macedon, NYSkills
- Effective Delegation
- Customer service
- Analytical Problem-Solving
- Data Analysis
- Sales Strategy Development
- Staff Development
- Order management
- Proficient in Microsoft Office
- CRM and POS Software Proficiency
- Effective Time Management
Timeline
Sales Supervisor
TruGreen Lawn Care
03.2018 - Current
Prepared Foods Manager
Tops Friendly Markets
09.2014 - 02.2018
Server
Log Cabin Restaurant
05.2009 - 06.2024
High School Diploma -
Gananda High School
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