Nicholas Miles
Bennington
Summary
With a proven track record at Comfort Heating & Air, I excel in operations management and leadership, enhancing team productivity and customer satisfaction. Skilled in inventory control and problem resolution, I've driven significant business growth, demonstrating effective communication and staff management. My approach consistently achieves and surpasses goals, fostering long-term success.
Overview
20
20
years of professional experience
Work History
General Manager
Comfort Heating & Air
02.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Lead Sales Associate
Comfort Heating & Air
02.2020 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Performed inventory control procedures to manage stock.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
Glazer
Glass Services
06.2018 - 02.2020
- Maintained a clean and organized workspace, promoting safety and productivity among team members.
- Completed glazing projects within deadlines by managing time effectively and prioritizing tasks.
- Repaired damaged windows or panels efficiently while minimizing disruption to clients'' daily operations or home life.
- Optimized workflow processes by streamlining communication between team members, suppliers, and clients.
- Assisted in training new employees on proper glazing techniques, tools usage, and safety procedures.
- Contributed to the company''s reputation for quality workmanship through meticulous attention to detail in every project completed.
- Achieved consistent adherence to building codes, regulations, and industry standards throughout all projects undertaken.
- Established a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
- Demonstrated adaptability when facing unexpected challenges on job sites by proposing alternative strategies that still achieved desired outcomes.
Equipment Operator
City Plumbing Company
04.2013 - 06.2018
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Drove vehicles to and from work sites and maintained clean driving record.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Plumber
City Plumbing Company
04.2013 - 06.2018
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Complied with state plumbing codes throughout duration of each project.
- Inspected sewers and piping systems to assess quality and condition.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Eliminated risks by correctly identifying potential safety hazards.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
- Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
- Installed modern plumbing systems in new constructions, ensuring compliance with local codes.
- Adapted quickly to new plumbing technologies, staying ahead in industry.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Insurance Agent
Platinum Supplemental Insurance Inc.
04.2012 - 04.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Warehouse Manager
Crown Distributing Inc.
05.2005 - 04.2012
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
No Degree - Education
Bethany College
LindsborgNo Degree - General Studies
Grayson College
Denison, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relations
- Inventory control
- Goal setting
- Verbal and written communication
- Administrative skills
- Motivation
- Labor cost controls
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
Languages
English
Awards
2006 1st Team All Conference-Closer/Pitcher
2006 1st Team All Region-Closer/Pitcher
2006 2nd Team All American-Closer/Pitcher
2007 Pre-Season All American
2007-2009 Deans Honor Roll
2007 1st Team All Conference Starting-Pitcher
2007 1st Team All Region Starting-Pitcher
2008 Pre-Season All American
2008 1st Team All Conference-Pitcher
2008 1st Team All Region-Pitcher
Timeline
General Manager
Comfort Heating & Air
02.2020 - Current
Lead Sales Associate
Comfort Heating & Air
02.2020 - Current
Glazer
Glass Services
06.2018 - 02.2020
Equipment Operator
City Plumbing Company
04.2013 - 06.2018
Plumber
City Plumbing Company
04.2013 - 06.2018
Insurance Agent
Platinum Supplemental Insurance Inc.
04.2012 - 04.2013
Warehouse Manager
Crown Distributing Inc.
05.2005 - 04.2012
No Degree - Education
Bethany College
No Degree - General Studies
Grayson College