NICHOLAS MILLER
Savannah,GA
Summary
Seasoned restaurant employee seeking to obtain a sales representative position by utilizing advanced interpersonal skills, knowledge, and prior experience within the service industry to effectively engage clients, exceed sales goals and contribute to the growth and profitability of a dynamic sales organization in the beverage industry.
Overview
7
7
years of professional experience
Work History
Manager and Bartender
Flying Fish Bar and Grill
05.2017 - Current
- Manage and supervise daily operations of the restaurant while overseeing 20+ employees at a time
- Responsible for creating the employee schedules to ensure optimal staffing needs meet employees availability while addressing labor costs and maximizing workforce productivity
- Provide excellent, hospitable, and detail-oriented customer service to build and maintain relationships with existing and new customers
- Utilize in-depth knowledge of different products to upsell and boost food and beverage sales while using exemplary communication skills with an engaging and affable personality
- Strategically design multiple menus and cocktail recipes unique to the restaurant that actively promote food and beverage deals that increased revenue and customer satisfaction
- Successfully hire and train new staff personnel while promoting a positive and professional work environment
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborate effectively with vendors to promote new beverages and enhance brand visibility to build successful relationships
- Accurately and efficiently answer customer questions and inquiries honestly and professionally
- Effectively oversee liquor inventory and manage order placements based on usage patterns while maintaining inventory levels on a weekly basis.
Seasonal Fitness Attendant and Intern
Sea Island Spa and Wellness Center
05.2021 - 08.2021
- Processed sales of fitness merchandise and snack bar items
- Provided detailed and basic fitness information regarding equipment, facility activities and special events
- Improved overall member experience with attentive customer service and prompt assistance
- Stocked and replenished merchandise, fitness equipment and toiletries for fitness floor, locker room and spa
- Maintained all cleaning and service standards for the fitness floor, male locker room, yoga and cycle studios, to ensure all equipment was sanitized and functioning properly
- Followed and completed detailed checklist for opening and closing duties for Fitness Floor Operations and Locker Room Policies and Procedures
- Greeted members and guests according to Sea-Island Five-Star Behavior Standards
- Scheduled personal training and group fitness sessions for members and guests.
Education
Bachelor of Science in Kinesiology (Exercise Science) -
Georgia Southern University
Statesboro, GA12.2020
Skills
- Customer Service and Relations
- Communication
- Organization and Time Management
- Inventory Management
- Cash Handling
- Scheduling and Shift Management
- POS Systems and Spot On trained
- Multitasking
Timeline
Seasonal Fitness Attendant and Intern
Sea Island Spa and Wellness Center
05.2021 - 08.2021
Manager and Bartender
Flying Fish Bar and Grill
05.2017 - Current
Bachelor of Science in Kinesiology (Exercise Science) -
Georgia Southern University
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