Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Miller

Irvine,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CAL IT Group
Irvine
02.2022 - Current
  • Oversees a team of 6 helpdesk staff and supervises the processing of 20,000+ tickets from start to finish.
  • Serves as the primary escalation contact, resolving all complex issues and supervising remediation activities.
  • Administers Active Directory and Office 365 tenants for over 25 diverse companies
  • Ensures daily backups and recoverability of systems using Veeam and Microsoft Azure Cloud Backup.
  • Creates and manages virtual environments using VMware technology.
  • Oversees new system implementation and deployment, from the testing stage through production.
  • Documenting internal help resources and customer-facing procedures to boost efficiency
  • Conducts security awareness training and quarterly phishing campaigns utilizing KnowBe4 and Proofpoint.
  • Leads onboarding of new employees while conducting annual performance reviews to facilitate personal development.

Education

Bachelor of Science in Management Information Systems -

San Diego State University
05.2021

Skills

  • Windows Server
  • Active Directory
  • Office 365
  • Networking
  • Virtualization
  • VPN technology
  • PowerShell
  • TCP/IP
  • DNS
  • DHCP
  • MDM

Certification

  • CompTIA Network+, 08/01/22
  • CompTIA A+, 06/01/22

Timeline

CAL IT Group
02.2022 - Current

Bachelor of Science in Management Information Systems -

San Diego State University

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Nicholas Miller